About this role
<p><img alt="" src="http://centralgroupjobs.com/cnext/BUHeader/su.jpg" style="border-width: 0px; border-style: solid; width: 780px; height: 150px;" /></p> <p><strong>Central Technology Organization (CTO)</strong> is a part of Central Group which is well-known as the biggest retail in Thailand. We provide the best solutions for Central Group worldwide by creating strong technology foundation, group collaboration, and Omni channel framework to ensure we are driving Central Group into the future and always be the leading in retail technology. Our journey looks at the most modern technologies for <strong>E-Commerce, Omni Channel, IoT, Data & Analytics, AI, APIs</strong> and more.<strong data-mce-style=""> </strong></p> <p data-mce-style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </p> <p data-mce-style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </p> <p><strong>What you will be doing:</strong></p> <ul> <li>Working with customers to identify problems and advising on the solution</li> <li>Logging and keeping records of customer queries</li> <li>Updating self-help documents so customers can try to fix problems themselves</li> <li>Reproduce issues and retest after issue resolved</li> <li>Work with developers to resolve complex solutions </li> <li>Raise defects to dev team if required</li> <li>Maintain good relationship with customers</li> <li>Ensuring response within SLA committed with customers </li> <li>Analyzing issue logs so you can spot common trends and underlying problems</li> <li>Participation in providing training to customers as required</li> </ul> <p data-mce-style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </p> <p data-mce-style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </p> <p><strong>What we require:</strong></p> <ul> <li>Excellent attitude</li> <li>Logical thinker</li> <li>Good analytical and problem-solving skills</li> <li>An in depth understanding of the software your customers are using</li> <li>Good interpersonal and customer care skills</li> <li>Good accurate records keeping</li> <li>Able to work productively while unsupervised</li> <li>More than 3 years' experiences in software supporting service</li> <li>Great performance on all key responsibilities required in support engineer role</li> </ul> <p><strong> </strong></p> <p> </p> <p><strong>What we offer:</strong></p> <ul> <li>Build & Scale high availability E-Commerce platforms for millions of users globally</li> <li>Agile, cross-functional team with lots of responsibility on the team level</li> <li>Ability to work with technologies and components of your choices</li> <li>Build your own application infrastructure using Docker/Kubernetes, AWS </li> <li>Competitive salary & packages</li> <li>Easy going office environment, with many perks (Snacks, Pizza Fridays, Monthly Team events and others)</li> <li>Special discount for Central Group retails and Services</li> </ul>