Requisition ID: 35739 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we’re on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other’s successes. Here’s to crafting careers and creating new legacies. Crafted Highlights: In the role of Customer Experience Coordinator working in Toronto, ON you will be part of the Commercial Operations team. The Customer Experience Coordinator will be responsible for bringing to life the Molson Coors Customer Service Charter – namely, concepting and supporting strategies, tactics, and processes that will enable Molson Coors to deliver best-in-class customer service to retailers who sell our products (our customers). They will be responsible for proactive and precise service-related communications to our frontline sales team and our customers. They will build, maintain, and track our progress on a customer service scorecard so to hold Molson Coors accountable for being a first-choice supplier in the market. This position reports to Sr Manager, Customer Operations and works closely with Canadian Commercial Sales and Marketing teams. What You’ll Be Brewing: <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">Lead through influence: Influences and interacts regularly with stakeholders at all levels to understand and align on solutions that remove barriers for the commercial organization and our customers</li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">Problem solving and project management: Quickly identifies issues impacting the customer experience and puts plans in place to solve them, balancing long- and short-term issues through prioritization</li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">Customer service: Responsible for the communication flow of commercialization, owning the content and communication needed to successfully sell and support Molson Coors brands (which includes ensuring the sales teams have retail solutions that meet their needs and the needs of our customers)</li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">Go-to-market expert: Play an integral role in how our new products and innovations go from concept to on-shelf, namely responsible for meeting all regional and customer requirements for product launches.</li> </ul> Key Ingredients: <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy </li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">You are confident, diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships </li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">You are deadly serious about execution and take pride in a proven track record in delivering results </li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">You are a strong team player that can inspire others; you respect your commitments, hold yourself and others around you accountable </li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">You have an associate’s or bachelor’s degree in Business Administration or other relevant field</li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">You have 3-5 years of relevant experience in sales and/or customer service working within a matrix organization (CPG or similar industry preferred)</li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">You have experience influencing at multiple levels within a matrix organization</li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">You can complete complex projects quickly and adeptly with an understanding of business priorities</li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">You know how to build cross-functional relationships and collaborate to achieve the best outcome for the business and the customer</li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">You have a track record of delivering sales/retail service solutions for the business</li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">You have had success as an influential voice within a business; you can rally support and drive positive change within established processes and systems</li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">Project management, organizational skills, and high attention to detail are required in this role. Maintaining several timelines on the go and collaborating with the Project Management Team are part of the day-to-day.</li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">French is an asset </li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">As part of the recruitment process, the candidates will be required to provide consent to complete a criminal background check.</li> </ul> Beverage Bonuses: <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">Flexible work programs that support work life balance including a hybrid work model of 3 days in the office </li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities </li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are </li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization </li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">Ability to grow and develop your career centered around our First Choice Learning opportunities</li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, retirement plan options with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources</li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;background-color:white;Times New Roman', serif">On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages! </li> <li style="margin:0.0cm 0.0cm 0.0cm 48.0px;Times New Roman', serif">Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences </li> </ul> Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail <a href="mailto:[email protected]">[email protected]</a>. Pay and Benefits: At Molson Coors, we’re committed to paying people fairly and equitably for the work they do. Job Posting Total Rewards Offerings: $67,700.00 - $88,800.00 (posting salary range) + 10% target short term incentive + $11,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days). The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting. We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.

Customer Experience Coordinator (Toronto, ON, CA) @ Molson Coors Brewing Company

About this role

Ready to apply?