About this role
<p>NOC Operator</p><div id="tor__fextListingLayout_readOnlyDiv"> <div id="tor__fextListingLayout_content"> <h1>National Operations Centre -Call Centre operator</h1> <h1>Kia haumaru ai taatou katoa</h1> <p><br>We’re FIRST Security, one of New Zealand’s market leaders in security.</p> <p> </p> <p>Based in our National Operations Centre in Mount Wellington, Auckland, we are seeking a General Operator to join our Auckland based team to provide specialist response and monitoring services to our clients.</p> <p> </p> <p><strong>Role Highlights:</strong></p> <ul style="list-style-type:disc"> <li>Living wage</li> <li>Fulltime – 40 hours per week, overtime available from time to time</li> <li>Roster – Sunday-Thursday, 0600-1400</li> </ul> <p><strong>About the Role:</strong><br>We are seeking a detail-oriented and proactive individual to join our team.</p> <p>In this role, you will:</p> <ul style="list-style-type:disc"> <li>Deliver high-quality service to both internal and external stakeholders.</li> <li>Monitor operational systems and respond swiftly to events in line with established procedures.</li> <li>Handle sensitive information with discretion and maintain strict confidentiality standards.</li> <li>Provide support across teams during peak periods, staff shortages, or business continuity requirements.</li> <li>Communicate professionally with clients and stakeholders, ensuring all queries are resolved efficiently.</li> <li>Accurately log incidents, hazards, system issues, and other events in accordance with company protocols.</li> </ul> <p> </p> <p>This role is ideal for someone who thrives in a fast-paced environment, enjoys the vibe of working in a team, has strong attention to detail, and is committed to delivering exceptional service.</p> <p><strong> </strong></p> <p><strong>What we’re looking for:</strong></p> <p>We are looking for someone who can bring:</p> <ul style="list-style-type:disc"> <li>Strong attention to detail and accuracy in a fast-paced environment.</li> <li>Demonstrated critical thinking skills and ability to make good judgements in sometimes ambiguous situations.</li> <li>Prior experience in a contact/monitoring centre environment advantageous.</li> <li>Excellent communication skills, both verbal and written a requirement of this role.</li> <li>The ability to remain calm under pressure and respond effectively to time-sensitive events.</li> <li>A collaborative mindset with a willingness to support colleagues and adapt to changing priorities.</li> <li>Professionalism and integrity when handling confidential information.</li> <li>Experience using monitoring systems or working in a service-oriented role (desirable but not essential).</li> </ul> <p><strong> </strong></p> <p><strong>Further benefits:</strong></p> <p><strong> </strong></p> <ul style="list-style-type:disc"> <li>Full access to FIRST Security’s ‘Perks’ program with extensive discounts across a wide range of retailers, petrol and grocery.</li> <li>Strong company focus on training and development – How can we help you grow?</li> <li>Ongoing support, Welfare checks and a positive culture on Health and Safety to ensure you and your team go home to your Whanau.</li> <li>Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both you and your family.</li> </ul> <p> </p> <p>If these positions are of interest to you, Apply NOW!! </p> <p> </p> <p><strong>Video - </strong><a href="https://youtu.be/KXS1j-3Pbmo"><strong>https://youtu.be/KXS1j-3Pbmo</strong></a></p> </div> </div> <p> </p>