About this role
<p><strong>Smarter, Better, Now.</strong></p> <p><strong>ADB SAFEGATE’s</strong> functional teams are integral to <strong>powering innovation</strong> and ensuring <strong>operational excellenc</strong>e across the organization. </p> <p><br><strong>The Opportunity</strong></p> <p>The Service Specialist – IT Operations is responsible for ensuring the smooth and efficient functioning of IT systems and services within the organization. This role focuses on providing high-quality technical support, maintaining system uptime, and ensuring the resolution of IT-related issues to enhance user experience and business continuity. The Service Specialist will also assist with system monitoring, process improvements, and collaboration with cross-functional teams to support the organization’s IT operations.</p> <p> </p> <p><strong>You will make an impact by….</strong></p> <ul> <li>Technical Support: <ul> <li>Provide first-line support for IT-related issues, including hardware, software, network, and system troubleshooting.</li> <li>Respond to and resolve incidents and service requests in a timely and efficient manner.</li> <li>Act as a point of escalation for more complex technical issues, collaborating with senior IT teams when necessary</li> </ul> </li> <li>System Monitoring and Maintenance:<br> <ul> <li>Monitor IT systems and applications to ensure performance and availability.</li> <li>Perform routine maintenance tasks, including updates, patches, and backups, to maintain system integrity.</li> <li>Identify and address potential system vulnerabilities and inefficiencies.</li> </ul> </li> <li>Service Management:<br> <ul> <li>Utilize IT service management tools to log, track, and document incidents, service requests, and resolutions.</li> <li>Ensure adherence to service level agreements (SLAs) and organizational standards.</li> <li>Contribute to the development and maintenance of IT support documentation and knowledge bases.</li> </ul> </li> <li>Process Improvement:<br> <ul> <li>Analyze recurring issues and recommend process improvements to enhance IT service delivery.</li> <li>Collaborate with IT operations teams to implement automation and streamline workflows.</li> </ul> </li> <li>Collaboration and User Training:<br> <ul> <li>Work closely with cross-functional teams to understand their IT needs and provide solutions.</li> <li>Deliver training and guidance to users on IT tools, systems, and best practices.</li> </ul> </li> <li>Project Support:<br> <ul> <li>Participate in IT projects, including system upgrades, migrations, and new technology implementations.</li> <li>Provide technical expertise and support during project rollouts.<br> </li> </ul> </li> </ul> <p><strong>The talent we want to inspire has...</strong></p> <ul> <li>Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li> <li>Proven experience in IT support or IT operations roles.</li> <li>Familiarity with IT service management tools and processes (e.g., ITIL framework)</li> <li>Hands-on experience with troubleshooting hardware, software, and network issues.</li> <li>Proficiency with operating systems (Windows, Linux, macOS) and common office applications.</li> <li>Knowledge of network protocols, cloud services, and virtualization technologies.</li> <li>Basic understanding of cybersecurity principles and practices.</li> <li>Fluency in English required. </li> <li>Ability to work independently and collaboratively in a fast-paced environment.</li> <li>Strong customer service orientation and interpersonal skills.</li> <li>Certification in MS 365 is a plus. <br> </li> </ul> <p><strong>What's on offer</strong></p> <ul> <li>A dynamic and challenging environment that encourages growth and learning.</li> <li>Opportunities to shape the future of our industry and make a significant impact on our company's business,</li> <li>A collaborative culture that values innovation, integrity, and inclusivity.</li> <li>Competitive compensation packages, including health benefits etc.</li> </ul> <p>If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying!</p> <p>What to learn more about working at ADB SAFEGATE then check out our Career's website <a href="https://adbsafegate.com/about/career/">https://adbsafegate.com/about/career/</a></p>