About this role
<p style="margin:0.0in 0.0in 8.25pt;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif;color:black;background-color:white">ENABLE your future through light.</span></p> <p style="margin:0.0in 0.0in 11.25pt;background-color:white;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif;color:black;background-color:white">Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.</span></p> <p style="margin:0.0in 0.0in 11.25pt;background-color:white;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif;color:black;background-color:white">ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. </span><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif;color:black">At Excelitas Technologies you are how we EXCEL.</span></p> <p style="text-align:justify;background-color:white;margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif;color:black">Our facility in Billerica, Massachusetts is located in the metropolitan Boston area and specializes in the design and manufacturing of advanced photonics products based on MEMS and other micro-scale optical devices. Our unique technology enables the highest system performance in the most compact and cost-effective formats in a variety of applications.</span></p> <p style="text-align:justify;background-color:white;margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif;color:black">This site's Optical Coherence Tomography (OCT) products are laser-based imaging tools that have transformed ophthalmic care and made notable impacts on patients in cardiology, dermatology, oncology, gastroenterology, and other medical specialties.</span></p> <p style="text-align:justify;background-color:white;margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif">We are presently seeking a Desktop Support Technician for our Billerica site. </span></p> <p style="margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in 0.0in 11.25pt;font-size:10.0pt;font-family:'Times New Roman', serif"><a name="Annexe"></a><strong><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif">Main responsibilities: </span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Provide advanced onsite and desk-side IT support for end users as needed when escalated from the service desk;</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Support and maintain Windows PCs, laptops, and mobile devices in an enterprise environment;</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Perform device provisioning, replacements, troubleshooting, and lifecycle management;</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Support Microsoft Intune operations including device enrollment, compliance monitoring, configuration profiles, and application deployments;</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Troubleshoot endpoint related issues and partner with senior IT staff on complex incidents;</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Assist with endpoint security, patching, and standard configuration activities;</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Document technical procedures, asset changes, and issue resolutions in accordance with IT standards.</span></li> </ul> <p style="margin:0.0in 0.0in 11.25pt;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in 0.0in 11.25pt;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif"> </span></strong></p> <p style="margin:0.0in 0.0in 11.25pt;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif">Requirements:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Demonstrate hands on experience supporting Windows endpoints in a business environment;</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Show working knowledge of Microsoft Intune or endpoint management platforms;</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Exhibit experience supporting users onsite with minimal supervision;</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Possess a solid understanding of Microsoft 365 applications and Azure AD concepts;</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Communicate effectively with end users and IT team members;</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Be willing to travel as required;</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:'Arial Narrow', sans-serif">Be able to lift and move IT equipment as part of onsite support duties.</span></li> </ul> <p style="margin:0.0in 0.0in 11.25pt;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif">The salary range for this position is $25.00 to $45.00</span></p> <p style="margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif">Our hiring criteria meets the requirements of the OLF.</span></p> <p style="margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif">All applicants must comply with the CGP (Controlled Goods Program).</span></p> <p style="margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif">Equal Opportunity/Affirmative Action Employer</span></p> <p style="margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif">Minorities/Females/Disability/Gender Identity/Sexual Orientation</span></p> <p style="margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif">Excelitas is seeking leaders and innovators to join our global team! Visit: www.excelitas.com/join-our-team </span></p> <p style="margin:0.0in 0.0in 11.25pt;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in 0.0in 11.25pt;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'Arial Narrow', sans-serif;color:#ffe599">#LI-AM1</span></p> <p style="margin:0.0in 0.0in 11.25pt;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in 0.0in 11.25pt;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in 0.0in 11.25pt;font-size:10.0pt;font-family:'Times New Roman', serif"> </p>