About this role
<p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">ENABLE your future through light. </span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors. </span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL. </span></span><br> </p> <p>We are currently seeking a Customer Service Specialist who will assist customer service with data entry tasks in SalesForce and SAP. This position is a temporary position.</p> <p>Main responsibilities:</p> <ul style="list-style-type:disc"> <li>Be able to recognize a Customer Purchase Orders and additional documentation</li> <li>Enter details into SalesForce or SAP</li> <li>Assist with Date management and Item Availability confirmations.</li> <li>Able to learn a task quickly and perform it.</li> <li>Communicate clearly and concisely with Customer Support Representatives and Manager.</li> <li>Be able to email other departments in the company if asked to do so.</li> <li>Compliance and support</li> <li>Enter details into the system to setup an RMA for customer returns</li> <li>Other responsibilities as assigned.</li> </ul> <p> </p> <p>Requirements:</p> <ul style="list-style-type:disc"> <li>One year customer support, inside sales or contract administration work experience preferred.</li> <li>Previous manufacturing experience preferred or business to business.</li> <li>Previous experience using enterprise resource planning (ERP) software preferred, SalesForce, SAP.</li> <li>Highly organized, self-motivated and possesses a desire to work at a fast pace with a sense of urgency, accuracy, flexibility.</li> <li>Ability to manage several tasks at once.</li> <li>Ability to work on a wide variety of tasks with little or no supervision.</li> <li>Able to foster strong relationships and communicate effectively in person, via the telephone and electronically. </li> <li>Strong Microsoft Suite Skills preferred; Salesforce or SAP experience preferred.</li> </ul> <p> </p> <p>Pay range: $20.00 - $24.00 per hour, depending on experience.</p> <p> </p> <p>Our facility in Boulder, Colorado, has key functions in Research and Development, Operations, Production, and other disciplines. This facility specialises in the manufacturing of ultra-precision optical components, optical thin film coatings and optical sub-assemblies for demanding applications in lasers, materials processing, instrumentation, life sciences, avionics, and defence.</p> <p>This site offers capabilities that include substantial design and engineering resources, comprehensive optical fabrication and coating capabilities, advanced assembly technology and an extensive in-house metrology lab.</p> <p><span style="background-color:white;color:white">#LI-FM1 #on-site</span></p><p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Equal Opportunity/Affirmative Action Employer <br> Minorities/Females/Disability/Gender Identity/Sexual Orientation </span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Excelitas is seeking leaders and innovators to join our global team! Visit: <a href="https://jobs.excelitas.com/" target="_blank">https://jobs.excelitas.com/</a> </span></span></p>