About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Your Mission</b></H2> </div><div><p>As a Customer Service Speciaist - Manufacturing & SAP, you are the vital link between our customers and HOERBIGER. You ensure smooth order and quotation processes while supporting our sales organization with accuracy, transparency, and a strong customer focus. By coordinating activities across operations, you help shape reliable, future‑oriented customer experiences. Your contribution directly supports operational excellence and long‑term customer partnerships.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>How you will make a difference</b></H2> </div><div><ul> <li><strong>Customer Communication:</strong> Act as a trusted point of contact, communicating clearly and professionally with customers</li> <li><strong>Order Management:</strong> Create, edit, acknowledge, and monitor sales orders from entry through delivery and invoicing</li> <li><strong>Proactive Follow‑Up:</strong> Track order status, identify expediting opportunities, and provide timely, proactive feedback</li> <li><strong>Quotation Management:</strong> Prepare, edit, and acknowledge quotations while maintaining pricing data using HOERBIGER tools</li> <li><strong>Pricing Accuracy:</strong> Maintain list, target, customer, currency, and deviated pricing with a high level of data integrity</li> <li><strong>Issue Resolution:</strong> Coordinate returns, credits, and replacement orders to resolve customer complaints efficient</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you should be good at</b></H2> </div><div><p><strong>Customer Service Experience:</strong> Thee to five years of experience in a customer service role, ideally in a manufacturing environment</p> <p><strong>ERP and Data Skills:</strong> Confident handling of master data in integrated MRP or ERP systems</p> <p><strong>Digital Competence:</strong> Proficiency in Microsoft Word, Excel, PowerPoint, email, and internet‑based tools</p> <p><strong>Communication Skills:</strong> Clear and effective oral and written communication with customers and internal teams</p> <p><strong>Analytical Thinking:</strong> Ability to work with numbers, currencies, and imperial and metric units, and to read manufacturing drawings</p> <p><strong>Collaboration Mindset:</strong> Strong sense of urgency, problem‑solving ability, and ease working across multiple internal functions</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you can look forward to</b></H2> </div><div><p><strong>Career Stability: </strong>With over 130 years of industry leadership, Hoerbiger offers the security of a long-established company with a forward-looking vision.</p> <p><strong>Financial Stability and Rewarding Compensation: </strong>We recognize and value your contributions with competitive salaries and local fringe benefits.</p> <p><strong>Supportive Teamwork</strong>: A positive atmosphere and a collaborative environment, where you'll experience mutual support among colleagues.</p> <p><strong>Professional and Personal Growth</strong>: With a polite and respectful culture, there’s often a greater emphasis on personal development and continuous learning.</p> <p><strong>Recognition and Appreciation</strong>: Being part of a polite and appreciative team means that your efforts and achievements are recognized and celebrated. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Who we are</b></H2> </div><div><p style="text-align:justify">Join our global team of over 6,400 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values — Pioneering Spirit, Courage, Fairness, and Closeness — we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 40 countries and more than 133 locations, you’ll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference</p> </div></div></div>