Position: System Coordinator- Customer Service Location: AAFB- Dubai What Will Your Day Look Like? The System Coordinator- Customer Service, will be responsible for end-to-end system coordination and back-office support for Customer Service and Field Sales operations within the Sales & Distribution domain. The role ensures seamless integration between field sales applications and SAP, monitors transactional flow, supports trade and commercial activities, and acts as a key coordination point between business users, IT teams, and external vendors. How Will You Make an Impact? <h2 style="text-align:justify;margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:13.0pt;font-family:'Calibri Light', sans-serif;color:#4472c4;font-weight:bold">Field Sales & Customer Service System Support</h2> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Provide operational and system support to Field Sales and Customer Service teams.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Support Field Sales applications including Journey Plan updates and OTP generation for pre-sales activities.</li> <li style="text-align:justify;margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Handle Consumer App CRM cases and ensure timely resolution.</li> </ul> <h2 style="text-align:justify;margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:13.0pt;font-family:'Calibri Light', sans-serif;color:#4472c4;font-weight:bold">SAP & Integration Monitoring (SD Domain)</h2> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Monitor integration transactions between field systems and SAP.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Track and resolve EDI / IDOC failures and ensure successful posting in SAP.</li> <li style="text-align:justify;margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure accurate and timely synchronization of sales and distribution transactions.</li> </ul> <h2 style="text-align:justify;margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:13.0pt;font-family:'Calibri Light', sans-serif;color:#4472c4;font-weight:bold">Trade & Commercial Operations</h2> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Manage Trade Deal updates in SAP and related external applications.</li> <li style="text-align:justify;margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure accuracy of pricing, promotions, and trade agreement execution.</li> </ul> <h2 style="text-align:justify;margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:13.0pt;font-family:'Calibri Light', sans-serif;color:#4472c4;font-weight:bold">IT & System Issue Management</h2> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Identify and report system issues to Agthia IT team.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Follow up on resolution and ensure timely closure.</li> <li style="text-align:justify;margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">UAT for any enhancements/ changes in SAP or any other applications.</li> </ul> <h2 style="text-align:justify;margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:13.0pt;font-family:'Calibri Light', sans-serif;color:#4472c4;font-weight:bold">Procurement & Vendor Coordination</h2> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Create Purchase Requisitions (PR) for business requirements.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Generate SRN for vendor payments and coordinate closure.</li> <li style="text-align:justify;margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Work closely with vendors on system-related projects and issue resolution.</li> </ul> <h2 style="text-align:justify;margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:13.0pt;font-family:'Calibri Light', sans-serif;color:#4472c4;font-weight:bold">Communication & Messaging Systems</h2> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Manage SMS sub-account operations.</li> <li style="text-align:justify;margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Support marketing SMS and transactional messaging services.</li> </ul> <h2 style="text-align:justify;margin:10.0pt 0.0in 0.0in;line-height:115%;font-size:13.0pt;font-family:'Calibri Light', sans-serif;color:#4472c4;font-weight:bold">Stakeholder Coordination</h2> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Coordinate with System Controller, Customer Service Supervisors, Branch teams, IT, and vendors.</li> <li style="text-align:justify;margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure smooth communication and alignment across business and technical teams.</li> </ul> What Would Make You Successful? Minimum Qualifications: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;line-height:14.4pt;background-color:white;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Bachelor's degree/diploma in any.</li> </ul> Minimum Experience: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;line-height:14.4pt;background-color:white;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">A minimum of 3–4 years of experience in storekeeping, retail, or customer service is required.</li> </ul> Job-Specific Skills: <ul style="margin-top:3.0pt;margin-bottom:3.0pt"> <li style="margin:3.0pt 0.0in 3.0pt 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">SAP Sales & Distribution (SD) support</li> <li style="margin:3.0pt 0.0in 3.0pt 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">EDI / IDOC monitoring and troubleshooting</li> <li style="margin:3.0pt 0.0in 3.0pt 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">Field sales system operations</li> <li style="margin:3.0pt 0.0in 3.0pt 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">CRM support (Consumer applications)</li> <li style="margin:3.0pt 0.0in 3.0pt 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">Vendor coordination and IT issue tracking</li> <li style="margin:3.0pt 0.0in 3.0pt 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">Strong analytical and coordination skills.</li> <li style="margin:3.0pt 0.0in 3.0pt 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">Preferably in Technical along with Business.</li> </ul> Grow with Agthia – For the Better Agthia Group is one of the region’s leading Food & Beverage companies, with a growing international footprint. We are a publicly listed company on the Abu Dhabi Securities Exchange (ADX) and part of ADQ, one of the region’s largest holding companies. Rooted in Abu Dhabi since 1978, we've grown into a global presence, operating in countries including the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan. We’ve built a diverse portfolio of over 35 market-leading brands across Water & Food, Snacking, Protein & Frozen, and Agri-Business – touching the lives of millions of consumers in more than 65 global markets. With sustainability at the core of our innovations, we’ve pioneered several world-first products, setting new benchmarks in industry and meeting the evolving needs of communities worldwide. Over 12,000 people from more than 67 nationalities are at the heart of shaping our purpose-driven future, supported by an agile environment which encourages collaboration, creativity, and the freedom to make a real difference. With a competitive benefits package, genuine opportunities to advance, and a focus on continuous learning and development, we’re committed to supporting your growth as we work together to deliver excellence “For the Better.” Join us and be part of a team that's not just shaping the future of food and beverage but also making a meaningful impact on the world. Together, let's grow 'For the Better.'

System Coordinator (AAFB-Dubai) @ Agthia Group PJSC

About this role

Ready to apply?