About this role
<h2>Marketing Operations Manager Job Duties:</h2> <ul> <li>Maintains marketing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.</li> <li>Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.</li> <li>Maintains customer response operations by establishing work schedules; assigning employees; providing back-up.</li> <li>Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.</li> <li>Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions.</li> <li>Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.</li> <li>Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations.</li> <li>Maintains equipment by coordinating requirements with telecommunications and information services departments; examining state-of-the-art technology; recommending upgrades; controlling installations.</li> <li>Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.</li> <li>Contributes to team effort by accomplishing related results as needed.</li> </ul>