About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:24.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><strong>Wurth</strong> is a growing global family company with a strong customer focus and quality product range.</p> <p>We are an international, privately owned family company with around 88,000 employees, continually seeking opportunities for expansion and growth. Our reputation for quality and consistently delivering the right solutions to our customers is what makes us a global leader generating over 20-billion-euro in sales in 2025.</p> <p>With over 453 direct sales staff selling to 56,000 customers nationally, we are proud to offer a comprehensive range of tools, fasteners and consumables, as well as systems and service solutions.</p> <p>As a valuable member of the Customer Service team, you will be responsible for supporting our sales team and our customers. You will be joining our dedicated and highly motivated team based in our new state of the art facility in Dandenong South.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:24.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Reporting to the Customer Service Manager, your Responsibilities will include but not limited to:</H2> </div><div><ul> <li>Providing exceptional phone-based service and support to our salesforce and customers</li> <li>Monitoring and actioning a variety of email enquires</li> <li>Data Processing</li> <li>Providing administrative support as required</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:24.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">To be considered for this opportunity, you will possess:</H2> </div><div><ul type="disc"> <li>A passion for delivering first class customer service</li> <li>Excellent communication, data processing and attention to detail skills</li> <li>The ability to work in a fast-paced environment</li> <li>The flexibility to work from 8.45am to 5.06pm with occasional later shifts</li> <li>The ability to work as part of a team and deal with high call volumes</li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:24.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Why we are WURTH it!</H2> </div><div><ul> <li>Local role based in our brand new state of the art head office in Dandenong South </li> <li>On site secure parking</li> <li>Full training provided </li> <li>Free access to our Employee Assistance Program (EAP)</li> <li>Great access to a wide range of optional online training modules</li> <li>Generous uniform allowance</li> <li>We are aligned and proud to support Beyond Blue</li> </ul> <p> </p> <p><strong>Graduate applications are encouraged.</strong></p> <p> </p> <p>If you have excellent communication skills, a desire to provide great service and you are looking to make your mark in a successful and growing company, then we would like to hear from you! <strong>Apply Now!</strong></p> <p> </p> <p><strong>Due to the requirements of this role, candidates operating their own business will not be considered.</strong></p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Diversity and Inclusion </H2> </div><div><p style="margin:7.5pt 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Diversity and inclusion sit at the heart of the Wurth’s core values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.</span></p> <p style="margin:7.5pt 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:7.5pt 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt"><strong><span style="font-family:Arial, sans-serif;color:black">Culture</span></strong></span></p> <p style="margin:7.5pt 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">We care </span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">about our people and are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that believes in what we do creates long-lasting relationships and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.</span></p> <p style="margin:7.5pt 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:7.5pt 0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">All final applicants for this position will be asked to consent to a criminal record check and other checks, including reference and working rights checks. Please note that a criminal record may demonstrate that an applicant is not suitable for the role where the conviction does not align with the Company’s corporate culture and values or with our commitment to the prevention of discrimination and violence. </span><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Please see our Privacy Policy and our Privacy Collection Notice located on our website </span><a href="https://www.wurth.com.au/media/downloads/pdf/wurth_au/PrivacyCollectionNotice_Job_Candidates.pdf"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:blue">www.wurth.com.au</span></a><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"> in relation to the collection of your personal information during the recruitment process</span><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">.</span></p> <p style="margin:7.5pt 0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:7.5pt 0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">If you have any questions, please contact our national Recruitment Team on 03 8788 1199.</span></p> <p style="margin:7.5pt 0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">No Recruitment Agencies please.</span></strong></p></div></div></div>