About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">Job Description</H2> </div><div>Role includes managing client environments that includes the seamless interaction between the Infrastructure and the Application teams to ensure services are kept running effectively, functioning optimally and provide the necessary resilience and flexibility required by our clients.</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">Job Description - Grade Specific</H2> </div><div>Monitoring of ticketing tool to support Application, DB, OS monitoring Create and publish monitoring reports with recommendations Resolve alerts, application or database errors with help of standard work instructions provided Analyse errors, perform basic troubleshooting</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">Skills (competencies)</H2> </div><div><div>Database Platform – MongoDB</div><div>Active Listening</div><div>Database Platform – MySQL</div><div>Analytical Thinking</div><div>Database Platform – Oracle</div><div>Application Administration</div><div>Incident Management</div><div>Application Landscape Management</div><div>Integration (SOAP, REST)</div><div>Application Operations</div><div>Integration Platform – MuleSoft</div><div>Application Performance Management</div><div>Integration Platform – Oracle OIS</div><div>Application Platform – Amazon Connect</div><div>Java Application Server Management</div><div>Application Platform – SAP Basis</div><div>Kubernetes</div><div>Attentiveness</div><div>Networking</div><div>Automation Development</div><div>Networks</div><div>Batch Management</div><div>Operating systems management</div><div>Business Acumen</div><div>Problem Solving</div><div>Change Management</div><div>Process Improvement</div><div>Client Centricity</div><div>Redhat Openshift</div><div>Cloud Platform Operations – AWS</div><div>Risk Management</div><div>Cloud Platform Operations - Azure</div><div>SOP Management</div><div>Cloud Platform Operations - GCP</div><div>Stakeholder Management</div><div>Coaching</div><div>System Implementation</div><div>Collaboration</div><div>System Migration</div><div>Database Administration</div><div>System Operations</div><div>Database Platform – Couchbase</div><div>System Upgrade</div><div>Systems Monitoring</div><div>Team Management</div><div>Teamwork</div><div>Verbal Communication</div></div></div></div>