About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b></b></H2> </div><div><p><span style=""><span style="">At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>YOUR CLIENT</b></H2> </div><div><p><span style=""><span style="">Our client is a provider of data intelligence. The company offers services such as enterprise data catalog, data governance, data lineage, data privacy, data quality, and observability and core services.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>YOUR TASKS</b></H2> </div><div><ul> <li><span style=""><span style="">Drive tickets to completion including follow up with the engineering teams, and work to address user issues and feedback in a timely manner.</span></span></li> <li><span style=""><span style="">Respond to internal users requests and feedback in a timely manner</span></span></li> <li><span style=""><span style="">Monitor ticket queues and responses</span></span></li> <li><span style=""><span style="">Understand the project, investigate support questions and continually assess if issues should be raised to engineering teams</span></span></li> <li><span style=""><span style="">Analyze project metrics to identify trends and improve support ticket engagement strategies</span></span></li> <li><span style=""><span style="">Suggest and draft documentation to answer frequently asked user questions</span></span></li> <li><span style=""><span style="">Collect needed feedback from internal users, before and after escalating to the engineering team</span></span></li> <li><span style=""><span style="">Validate fixes for user issues before they are released.</span></span></li> <li><span style=""><span style="">Follow up with the engineering team, and push them to address user issues and feedback in a timely manner</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>YOUR PROFILE</b></H2> </div><div><ul> <li><span style=""><span style="">5+ years of experience in technical support, preferably in a SaaS environment</span></span></li> <li><span style=""><span style="">Experience with databases, reading and writing SQL queries</span></span></li> <li><span style=""><span style="">Experience with Linux</span></span></li> <li><span style=""><span style="">Understanding of REST APIs</span></span></li> <li><span style=""><span style="">Basic knowledge of SSL, LDAP/SSO protocols</span></span></li> <li><span style=""><span style="">Experience with one of the programming languages (Java, Python, C# etc.)</span></span></li> <li><span style=""><span style="">Strong communication skills in English, both written and verbal</span></span></li> <li><span style=""><span style="">Experience in providing technical support to users based on previous responses, team, feedback and available documentation</span></span></li> <li><span style=""><span style="">Advanced troubleshooting skills: experience with debugging tools, log analysis, root cause analysis</span></span></li> <li><span style=""><span style="">Ability to work independently and collaboratively in a dynamic environment</span></span></li> </ul> <p> </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">WHAT YOU’LL LOVE ABOUT WORKING HERE</H2> </div><div><ul> <li><span style=""><span style=""><b>Practical benefits: </b>yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.</span></span></li> <li><span style=""><span style=""><b>Access to over 70 training tracks </b>with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.</span></span></li> <li><span style=""><span style=""><b>Cutting-Edge Technology:</b> Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies. </span></span></li> <li><span style=""><span style=""><b>Enjoy hybrid working model </b>that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>GET TO KNOW US</b></H2> </div><div><p><span style=""><span style="">Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.</span></span></p> <p><span style=""><span style="">Do you want to get to know us better? Check our Instagram — <a href="https://www.instagram.com/capgeminipl/">@capgeminipl</a> or visit our Facebook profile — <a href="https://www.facebook.com/CapgeminiPl">Capgemini Polska</a>. You can also find us on TikTok! — <a href="https://www.tiktok.com/%40capgeminipl">@capgeminipl</a>.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>ABOUT CAPGEMINI</b></H2> </div><div><p><span style=""><span style="">Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a </span></span></p> <p><span style=""><span style="">responsible</span><span style=""> and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is</span></span></p> <p><span style=""><span style="">trusted</span><span style=""> by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. </span></span><br> </p> <p><span style=""><span style=""><b>Apply now!</b></span></span></p> </div></div></div>