About this role
<p style="margin-bottom:11.0px"><span style=""><span><span style=""><b>Overview:</b></span></span></span></p> <p style="margin-bottom:11.0px"><span style=""><span><span style="">We are seeking a highly experienced Business Operations Lead to support the Virtual Account Management (VAM) operations. This role is crucial for ensuring the smooth documentation, testing, and operational processes of our VAM product.</span></span></span></p> <p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px"><span style=""><span><span style=""><b>Key Responsibilities:</b></span></span></span></p> <p style="margin-bottom:11.0px"> </p> <ol style="margin-bottom:11.0px"> <li><span style=""><span><span><span style=""><b>Operations Process Documentation:</b></span></span></span></span> <ul style="list-style-type:circle"> <li><span style=""><span><span><span style="">Develop and maintain comprehensive documentation of operations process flows utilizing VAM product knowledge.</span></span></span></span></li> </ul> </li> <li><span style=""><span><span><span style=""><b>User Acceptance Testing (UAT):</b></span></span></span></span> <ul style="list-style-type:circle"> <li><span style=""><span><span><span style="">Create detailed UAT scenarios and test cases.</span></span></span></span></li> <li><span style=""><span><span><span style="">Support the Business Continuity and Application Development (BCAPD) team during UAT phases.</span></span></span></span></li> </ul> </li> <li><span style=""><span><span><span style=""><b>Training and Coaching:</b></span></span></span></span> <ul style="list-style-type:circle"> <li><span style=""><span><span><span style="">Provide training and coaching to the BCAPD team on the VAM product, ensuring thorough understanding and effective use.</span></span></span></span></li> </ul> </li> <li><span style=""><span><span><span style=""><b>Post-Go Live Support:</b></span></span></span></span> <ul style="list-style-type:circle"> <li><span style=""><span><span><span style="">Oversee and support post-go live operations processes as part of the first-year scope.</span></span></span></span></li> </ul> </li> </ol> <p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px"><span style=""><span><span style=""><b>Qualifications:</b></span></span></span></p> <p style="margin-bottom:11.0px"> </p> <ul style="margin-bottom:11.0px"> <li><span style=""><span><span><span style=""><b>Experience:</b> 10-12 years in business operations, with a strong focus on process and test case documentation.</span></span></span></span></li> <li><span style=""><span><span><span style=""><b>Primary Skills:</b> </span></span></span></span> <ul style="list-style-type:circle"> <li><span style=""><span><span><span style="">In-depth knowledge of Virtual Account Management products.</span></span></span></span></li> <li><span style=""><span><span><span style="">Expertise in documenting processes and test cases.</span></span></span></span></li> </ul> </li> <li><span style=""><span><span><span style=""><b>Secondary Skills:</b> </span></span></span></span> <ul style="list-style-type:circle"> <li><span style=""><span><span><span style="">Strong analytical and problem-solving skills.</span></span></span></span></li> <li><span style=""><span><span><span style="">Excellent communication and training abilities.</span></span></span></span></li> <li><span style=""><span><span><span style="">Ability to work collaboratively in a team environment.</span></span></span></span></li> </ul> </li> </ul>