About this role
<p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.</span></span></p> <p> </p> <p><em><b><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">It’s time you rethink what you expect from an employer.</span></span></b></em></p> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.</span></span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>WORK MODEL</b></H2> </div><div><div>#LI-OnSite</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>WHAT YOU WILL DO</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Support Hyundai’s end-to-end Customer Experience (CX) measurement across the retail journey (sales, HCUV, digital, service, and mobile service) to deliver timely, accurate, and actionable insights that drive measurable improvements in customer experience and dealer performance. This role supports the manager of the CX platform and survey programs, enabling executives and cross-functional partners to see current metrics, identify root causes, prioritize actions, and execute changes across channels and regions.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Product ownership and day-to-day support for customer feedback and satisfaction survey programs (including vendor management, contracting support, program execution, and governance).</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Insights enablement across AS/CX, Quality, Marketing, DBP, field, dealers, and other stakeholders by improving tools, dashboards, processes, and data literacy to increase adoption and impact.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Management and support of the customer-centric recognition program for dealer employees, helping to coordinate suppliers and fulfillment to reinforce desired behaviors and elevate the customer’s experience. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>HOW YOU WILL MAKE AN IMPACT</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Serve as the primary point of contact (POC) for retail experience and CX suppliers, supporting a collaborative operating model and translating Hyundai CX success measures into actionable vendor deliverables.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Support program management for retail experience and CX programs and platforms, including survey programs, recognition initiatives, and integrity processes, across governance, change control, requirements, renewals, implementation, and legacy sunsetting.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Assist management with the design and continuous improvement of CX measurement across the retail journey by evaluating customer touchpoints, dealer processes, and operational performance to ensure alignment with business objectives.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Help develop data governance policies and procedures to improve data integrity and speed‑to‑insight, enabling teams, regions, and dealers to identify root causes and prioritize improvement actions.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Facilitate the creation of CX standards, playbooks, and process improvement initiatives to elevate dealer sales and service performance; support underperforming regions and dealers through targeted remediation plans.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Maintain documentation, operating procedures, and communications to regions, field teams, and dealers, ensuring consistent execution and shared understanding across stakeholders.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Track KPIs, dashboards, and reporting tools to monitor CX performance, program effectiveness, and dealer/regional results versus objectives.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Support customer‑centric recognition programs for dealer employees and manage CX program budgets, vendor spend, PRs, contracts, invoices, and approval workflows in collaboration with Purchasing and Finance.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>WHAT YOU WILL BRING TO THE ROLE</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Must be a high school graduate.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Bachelor’s degree preferred.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">At least four years of experience in a similar field preferred.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Prior experience at an automotive dealership and/or OEM regional assignment is a plus but not required.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience in business administration/project management preferred.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Exceptional written and oral communication skills.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong ability to multi-task and work on multi-projects simultaneously.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong interpersonal skills.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Analytical and detail oriented.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Creative problem solver.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Self-motivated, high initiative and proactive.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Works effectively in teams, including colleagues, cross-functional groups, and suppliers.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong command of Excel, PPT, and Word.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Tableau and SAP experience, and any data analytics coursework is a plus.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Salesforce Marketing Cloud experience, and any SF Certifications are a plus.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to collaborate with people around the organization.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to manage budgets, payments, and schedules.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>WHAT HYUNDAI CAN OFFER YOU</b></H2> </div><div><ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance) </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Holiday Pay - the company shuts down with pay between Christmas and New Years.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">401(k) retirement plan with Employer Match</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Vacation and sick time off</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Employer-paid basic life and disability coverage, including Paid-Family Leave.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Mental health, wellbeing, and employee assistance program</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Health advocate (support)</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">External Training and Development Programs</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Compensation Range: $63,800.00 - $88,000.00 annual base salary</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>WHAT HAPPENS NEXT</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our <a title="" href="https://careers-americas.hyundai.com/hma/content/How-we-Hire/?locale=en_US" target="_self">How We Hire</a> page. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>OTHER DETAILS</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Normal office duties.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Business travel as needed. </span></li> </ul></div></div></div><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.</span></span></p>