About this role
<p><strong>We are a dedicated Squad on a mission to reshape watchmaking, rooted in our legacy since 1884. With a passion for crafting timepieces that thrive across air, land, and sea, we bring together a unique fusion of casual elegance, sustainability, and inclusive luxury. With 140 years of heritage and over 1,900 passionate individuals across 20 countries, we’re excited to continue our journey forward.</strong></p> <p><strong>Join our vibrant team in Mall of Scandinavia as: a Sales Associate and be part of something extraordinary!</strong></p> <p> </p> <p>Your main mission will be...</p><p> </p> <p><strong>Key Responsibilities:</strong></p> <ul style="list-style-type:disc"> <li><strong>Client Hospitality:</strong> Provide a warm, welcoming environment for every client, anticipating their needs and delivering personalized service that goes beyond expectations. Ensure every client feels valued from the moment they enter the showroom.</li> <li><strong>Client Relationship Management (CRM):</strong> Build and nurture lasting relationships with clients by maintaining detailed client profiles, offering personalized communication, and proactively engaging them with follow-ups, exclusive invitations, and product updates.</li> <li><strong>Tailored Consultations:</strong> Offer expert advice and in-depth product and brand knowledge, tailoring recommendations to meet the specific tastes and preferences of each client.</li> <li><strong>Exceptional Service:</strong> Ensure every customer interaction is handled with the utmost professionalism, care, and discretion. Manage client needs from initial consultation to post-purchase follow-up, fostering long-term loyalty.</li> <li><strong>CRM Tools:</strong> Utilize CRM systems to track client interactions, monitor sales opportunities, and stay informed about clients' preferences and special occasions, such as anniversaries or birthdays, to personalize future outreach.</li> <li><strong>Sales Performance:</strong> Drive sales through deepening relationships, providing tailored product recommendations, and leveraging exclusive offers. Meet and exceed personal and store sales targets while delivering a client-first experience.</li> <li><strong>Client Events:</strong> Participate in and help coordinate exclusive in-store events or private viewings to enhance client relationships and showcase the latest collections.</li> </ul> <p> </p> <p><strong>Qualifications:</strong></p> <ul style="list-style-type:disc"> <li>Hospitality-Focused Mindset: A natural flair for hospitality with a genuine passion for creating exceptional customer experiences.</li> <li>CRM Expertise<strong>:</strong> Experience in managing customer relationships using CRM tools to track interactions, preferences, and sales opportunities.</li> <li>Proven experience in retail, hospitality, or high-end service industries.</li> <li>A strong passion for watches and knowledge of Breitling timepieces, including their heritage, craftsmanship, and iconic collections.</li> <li>Outstanding interpersonal and communication skills, with the ability to engage and build rapport with affluent clientele.</li> <li>Attention to detail and a polished, professional appearance.</li> <li>Strong sales acumen with a client-first approach; you understand that a long-term relationship is worth more than a single sale.</li> <li>Availability to work flexible hours, including weekends and special events.</li> </ul><p style="text-align:justify"><br>At Breitling, we value: </p> <ul> <li style="text-align:justify">Entrepreneurship </li> <li style="text-align:justify">Effectiveness and efficiency </li> <li style="text-align:justify">Innovation </li> <li style="text-align:justify">Innovative and experimentation-oriented minds </li> <li style="text-align:justify">Ethical and inclusive values </li> <li style="text-align:justify">Heritage and know-how </li> </ul>