About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary/Overview</b></H2> </div><div><p>The Specialist, Customer Services provides support to Customer Service and the Sales Department including exceptional, courteous, and efficient customer service with timely responses to customer inquiries/problems, accurate data entry and customer order processing, and communication of product information; in accordance with company policies and procedures.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Duties and Responsibilities</b></H2> </div><div><ul> <li>Provide exceptional, courteous, and responsive customer service via phone and email regarding order inquiries, pricing, delays, and product information.</li> <li>Accurately enter customer orders & order changes into the computerized system according to established procedures.</li> <li>Identify and process Canadian, rush, and drop-ship orders as required.</li> <li>Enter part numbers, pricing, and shipping changes on active orders and distribute change notifications to appropriate departments (Production, Purchasing, & Shipping).</li> <li>Coordinate with Purchasing, Planning, Materials, Production, Test, and Shipping to ensure parts availability and on-time delivery.</li> <li>Track shipments and provide Proof of Delivery to customers when requested.</li> <li>Maintain accurate customer account data including addresses and shipping instructions.</li> <li>Assist with order entry overflow and support departmental workflow as business needs require.</li> <li>Prepare and provide customer quotations by responding to sales opportunities, technical component requests, and pricing inquiries.</li> <li>Assist channel partners and end users in selecting appropriate products based on application and requirements.</li> <li>Collaborate with Planning, Engineering, Production, Sales, and Channel Partners on large or complex parts opportunities.</li> <li>Log, manage, prioritize, and follow up on quotation requests to support responsiveness and increased hit rates.</li> <li>Follow up on completed quotes as requested to support revenue growth and customer conversion</li> <li>Contribute to daily workflow management, backlog prioritization, and departmental responsiveness.</li> <li>Complete and maintain required documentation, records, and system updates.</li> <li>Assist with training, special projects, and continuous improvement initiatives within Customer Service.</li> <li>Follow all safety policies, work rules, and housekeeping standards.</li> <li>Perform other related duties as assigned.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Knowledge, Skills, Competencies, and Abilities</b></H2> </div><div><ul> <li>Strong critical thinking, problem‑solving, and decision‑making skills to assess customer requirements, pricing scenarios, and order details; identify risks or discrepancies; and determine appropriate solutions within established procedures and timelines.</li> <li>Excellent verbal and written communication skills with the ability to engage effectively with internal and external customers and ask clear, effective clarification questions.</li> <li>High attention to detail with a strong focus on accuracy, quality, and audit compliance.</li> <li>Ability to manage multiple priorities, meet deadlines, and adapt between order processing and quotation responsibilities in a fast‑paced, high‑volume environment.</li> <li>Proficiency in ERP, CRM, document imaging systems, pricing tools, and Microsoft Office applications.</li> <li>Strong organizational and time‑management skills with consistent follow‑up.</li> <li>Ability to calculate pricing elements such as discounts, percentages, and basic cost structures.</li> <li>Ability to quickly learn, retain, and apply product knowledge, including part numbers and applications; knowledge of material handling products and electro‑mechanical devices preferred.</li> <li>Ability to work independently while collaborating effectively with cross‑functional teams.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Required Qualifications</b></H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style="font-size:12.0pt"><span><span><span style="font-family:Aptos, sans-serif"><span style="font-size:9.0pt"><span style="font-family:'Helvetica', sans-serif"><span style="color:black">High school diploma</span></span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span><span style="font-family:Aptos, sans-serif"><span style="font-size:9.0pt"><span style="font-family:'Helvetica', sans-serif"><span style="color:black">2+ years of Customer Service experience</span></span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span><span style="font-family:Aptos, sans-serif"><span style="font-size:9.0pt"><span style="font-family:'Helvetica', sans-serif"><span style="color:black">A combination of experience and education may be considered</span></span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span><span style="font-family:Aptos, sans-serif"><span style="font-size:9.0pt"><span style="font-family:'Helvetica', sans-serif"><span style="color:black">Associate degree from two-year college or technical school preferred</span></span></span></span></span></span></span></li> </ul></div></div></div>