About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Join a team that values balance, open communication, and your future!</H2> </div><div><p>Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we’re looking for people who want more than just a job—they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most, apply now!</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary/Overview</b></H2> </div><div><p>The Field Service Technician will assist with field installations, system upgrades, warranty fieldwork and preventative maintenance contract/visits. Some projects will require working with a third-party crew.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Duties and Responsibilities</b></H2> </div><div><ul style="list-style-type:disc"> <li>Travels to customer locations to install, start-up, maintain, modify and troubleshoot. Up to 75% travel.</li> <li>Conducts all on site installation, repair, maintenance, and tasks per job order.</li> <li>Troubleshoots errors or technical problems and determines proper resolutions and recommendations.</li> <li>Determines replacement part requirements.</li> <li>Prepares detailed trip reports that identifies issues, actions taken to resolve them and recommends next steps.</li> <li>Assists in the preparation and execution of factory acceptance tests and completion of punch lists to achieve shipping approvals as needed.</li> <li>Aids in the assembly, breakdown and crating of systems.</li> <li>Assists field sales in account support.</li> <li>Builds and maintains lasting relationships with existing accounts.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Knowledge, Skills, Competencies, and Abilities</b></H2> </div><div><ul style="list-style-type:disc"> <li>Demonstrates product knowledge obtained through experience and hands-on training.</li> <li>Ability to think abstractly to deal with ambiguous/undefined problems. </li> <li>Ability to build relationships with a diverse workforce with a highly developed sense of understanding.</li> <li>Ability to handle multiple projects at the same time.</li> <li>A team player with exceptional written and verbal communication skills.</li> <li>Strong analytical and organizational skills with attention to detail.</li> <li>Strong Mechanical aptitude.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Required Qualifications</b></H2> </div><div><ul style="list-style-type:disc"> <li>Ability to read blueprints and plant layout drawings.</li> <li>High School Diploma or Equivalent </li> <li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).</li> <li>5+ years of experience in field service with strong fundamentals in electrical and mechanical.</li> <li>6-month+ experience as an Assembly Technician to learn basic principles of CMCO technology and processes preferred.</li> <li>Must have a valid driver license and ability to travel internationally.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Compensation</b></H2> </div><div><p>10% premium on Road Service hours. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Benefits</b></H2> </div><div><p> </p> <ul style="list-style-type:disc" type="disc"> <li>11 paid holidays</li> <li>Vacation and paid sick time </li> <li>Medical, Dental, Vision insurance, effective day 1</li> <li>401(k) with company match</li> <li>Paid parental leave</li> <li>Tuition assistance</li> <li>Disability insurance</li> </ul></div></div></div>