About this role
<p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:Verdana, sans-serif"><br>AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.<br><br>Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.</span></p> <p> </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Summary</H2> </div><div><p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span>We are looking for an Insurance Specialist to join our team. The Insurance Specialist </span><span>will lead the servicing, processing, and sales support for all insurance products within the region. The Insurance Specialist will assist the Insurance Officers and Insurance Services Officers by providing direct and indirect customer support and will collaborate in</span><span> a team environment to accomplish team goals.</span><span> </span> </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Essential Duties & Responsibilities</H2> </div><div><ul> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Independently handle complex policies, work with multiple AIP systems, proactively understand supplemental products and their intricacies, ability to manage written agreements, proactively and consistently identify opportunities for cross-selling core products, mentor, and train other Insurance Specialists, and serve as a cross regional resource for other teammates. </span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Manage and own post commitment policy administration, included but not limited to comprehensive AIP technology, claim process management, manage reporting forms, accounting, and resolving policy issuBachelor's degree in Ag Business, Finance, Business or a closely related field or likewise work experience preferred. </span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Customer Service: Establish, develop, and maintain strong customer relationships by providing a consistent quality level of service that is timely, thorough, and responsive to the needs of the customer. This includes face-to-face interactions, telephone communications, written correspondence, and electronic communication. Take ownership of the issue until resolved to the customer's satisfaction, which may include involving other teammates. </span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Responsible for assisting in the identification of future customer needs. Aid walk-in and phone-in customers and prospects when the officer is unavailable. </span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Act as a key resource for questions and requests from insurance customers. </span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Take ownership of the request and work collaboratively with Officers until resolved to the customer’s satisfaction, which may include involving team members and insurance company representatives. </span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Seek cross-selling opportunities. Provide account support to Insurance Officers, Insurance Services Officers and Commercial Insurance Services Officers. This includes helping prepare quotes, updating CRM systems, and printing documents.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education Requirements</H2> </div><div><ul> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span>Bachelor's degree in Ag Business, Finance, Business or a closely related field or likewise work experience preferred. </span><span> </span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Years of Experience</H2> </div><div><ul> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span>2+ years related experience in insurance and/or agriculture. Insurance processing and/or data processing and customer portfolio experience.</span></span></li> </ul></div></div></div><p> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="line-height:115%"><strong>Why Us:</strong></span></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">For qualifying positions, we provide a competitive benefits package designed to support health and well-being, financial security, and work-life balance:</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Health Benefits</strong>: Comprehensive medical, dental, and vision insurance</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Retirement Plans</strong>: 401(k) </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Paid Time Off</strong>: Vacation, sick leave, paid holidays, and parental leave</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Additional Benefits</strong>: Life and disability insurance, Employee Assistance Program (EAP), wellness programs, tuition assistance, and short-term incentive pay</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">For a comprehensive overview of our total reward offerings, <strong>click <a title="Benefits" href="https://careers.fcsamerica.com/content/Benefits/?locale=en_US" target="_blank" rel="noopener">here</a>.</strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt"><span style="line-height:115%;font-family:Verdana, sans-serif"><strong><br>About</strong> </span><strong><span style="line-height:115%;font-family:Verdana, sans-serif">Us:</span></strong></span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:Verdana, sans-serif">AgCountry has 43 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin. FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.<br><br></span><span style="font-size:12.0pt;line-height:115%;font-family:Verdana, sans-serif">AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.</span></p>