About this role
<p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><em><span style="color:black">Job Title: Field Service Representative (Czech Republic FSR) - Expat</span></em></span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><em><span style="color:black">Job Code: 37608</span></em></span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><span style="background-color:white"><em><span style="color:black">Job Location: </span></em></span><span style="color:black">Prague, Czech Republic</span></span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><em><span style="color:black">Job Schedule: 5/8</span></em></span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong><span style="color:black">Job Description:</span></strong></span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">L3Harris TCOM seeks a Field Service Representative in the Czech Republic, dedicated to the maintenance and support of tactical communications equipment. This role is crucial for ensuring the operational integrity and performance of our products, with a focus on technical support, engineering activities, and quality management to meet business objectives. The Field Service Representative will collaborate closely with program management, systems engineering and applications engineering teams to identify issues and implement solutions, analyze performance data for continuous improvement, and drive cost efficiencies. Commitment to the e3 (excellence, everywhere, everyday) standard is essential for maintaining product quality and enhancing customer engagement. Responsibilities include detailed documentation of maintenance actions, effective daily communication, timely reporting of equipment status, and management of component requisitions to support operations and program management.</span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">This is a 2 year expat role in the Czech Republic. </span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong><span style="color:black">Essential Functions:</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">Ability to live in vicinity (40km) of Prague, Czech Republic and travel to customer sites within the region</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">Experience in type-1 radio repairs and maintenance</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">Experience in handling CCI items</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">Experience working with European Military Services</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">Ability to monitor and control equipment spares and inventory</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">Ability to travel to other European countries 10% of the time</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Conduct engaging training sessions that include lectures, hands-on laboratory work, and field exercises.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Collaborate with cross-functional teams to develop communication systems that meet the evolving needs of our customers.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Gather and incorporate customer feedback and insights from internal partners to refine and expand the program.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Work closely with publication writers to create and test courseware, ensuring usability and clarity of product manuals and other documentation.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Present content tailored for a variety of audiences.</span></li> </ul> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong><span style="color:black">Qualifications:</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">Bachelor’s Degree and minimum 6 years of prior relevant Radio repair experience. Graduate Degree and a minimum of 4 years of prior related Radio Repair experience. In lieu of a degree, minimum of 10 years of prior related Radio Repair experience.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><span style="color:black">Ability to pass a background check and to obtain a US Secret level clearance.</span></span></li> </ul> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong><span style="color:black">Preferred Additional Skills:</span></strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:verdana, geneva, sans-serif;color:black">Knowledge of L3Harris/RF Communications (AN/PRC-117G, AN/PRC-152A, AN/PRC-163, AN/PRC-160, RF-410D, AN/PRC-167) and VSAT terminal products</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">RF/Radio or related communications experience preferred.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">Experience running Factory Test Stations.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">Experience with radio installations and on-site troubleshooting</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">Knowledge of Product Service database (Oracle EBS)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">Effective oral and written communication skills</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">Willingness to work and learn in fast paced production environment.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">Strong data analysis and analytical skills – Minitab and Microsoft Windows (Excel, Word, Power Point, Access)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="color:black;font-family:verdana, geneva, sans-serif;font-size:14.0pt">International travel/experience</span></li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:verdana, geneva, sans-serif;color:black">Knowledge of network systems administration, wireless networking, and IT support, including networking router technologies</span></li> </ul> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;margin-left:0.0px;line-height:107%;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:verdana, geneva, sans-serif;color:black">#LI-MA1</span></p>