About this role
<p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Job Title: Senior ServiceNow Developer/Engineer</strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Job Code: 40213</strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Job Location: Melbourne, FL</strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off</strong></span></p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Job Description:</strong> </span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">The Senior ServiceNow Developer is responsible for interpreting business and technical requirements into scalable ServiceNow solutions. This person owns the detailed design of platform configurations and integrations across multiple modules, ensuring adherence to ServiceNow and enterprise architectural standards. The candidate partners with stakeholders, process owners, the software development team, and system administrators to deliver platform-aligned, secure solutions.</span></p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Essential Functions:</strong></span></p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Analyze business processes and translate requirements into effective, scalable ServiceNow solutions.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Lead fit-gap assessments to determine when to use out-of-box capabilities vs. custom development.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Define technical solution designs, data models, and configuration standards in alignment with platform architecture.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Collaborate with ServiceNow Developers to validate that build activities meet design intent and performance expectations.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Guide module configuration, workflow design, integration planning, and data migration efforts.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Serve as a key liaison between the ServiceNow Platform Team, Security, and the Software Development organization to ensure architectural consistency.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Support end-to-end delivery lifecycle including backlog refinement, sprint planning, user story creation, testing, and deployment preparation.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Participate in CAB and release readiness reviews.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Maintain technical documentation, design diagrams, and architectural decision records.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Mentor other ServiceNow professionals; promote adherence to best practices and security guidelines.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Ability to obtain a Public Trust Clearance.</span></li> </ul> <p style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Qualifications:</strong></span></p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.</span></li> </ul> <p style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Preferred Additional Skills:</strong></span></p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">5+ years of ServiceNow experience with multiple implementations and module exposure.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Deep understanding of the ServiceNow platform, data model, and core architecture.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Ability to design and communicate complex technical solutions to both technical and non-technical audiences.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Familiarity with scripting and ServiceNow development concepts (able to assess feasibility and review code).</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Experience with integrations, automation, and CMDB/data relationships.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Strong collaboration skills — effectively partners with business, security, and software teams.</span></li> </ul> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Demonstrated ability to lead solution workshops and influence design decisions.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">ServiceNow Certified System Administrator (CSA)</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">ServiceNow Certified Implementation Specialist (CIS) in multiple modules (ITSM, ITOM, ITAM, or SecOps)</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">ServiceNow Certified Application Developer (CAD)</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Additional ServiceNow Advanced Certifications (e.g., Architect, Discovery, IntegrationHub)</span></li> </ul> <p style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:white">#Li-DK2</span></p> <p> </p>