Job Title: First Line Technical Support CC150/CC330 Programs (18 month contract) Job Location: Trenton, ON Job Code: 39828 Job Schedule: Day Shift Compensation Range: Between $63,000 - $113,000 CDN annually We are looking for a First Line Technical Support professional to join our team in the CC150/CC130 Program, in Trenton, ON. This position is primarily a Customer Technical Support role and plays a critical role in supporting the Royal Canadian Air Force by ensuring that aircraft maintenance teams have the technical tools, systems, and support they need to succeed while they are working on the base or deployed around the world. This is a high-impact, hands-on role where your reliability, adaptability, and customer-focused mindset directly contribute to mission success; supporting all roles including Management, Maintenance, Planning, Materials, Procurement, Scheduling, Tech Records, Payroll, Storekeeping, Tool Crib, Engineering, and various external contractors. Essential Functions: <ul> <li>Maintain user accounts and training within a Microsoft/Azure/Active Directory environment (Windows, O365, SharePoint, Teams, SAP, Global Protect VPN, WYSE Thin Clients, Horizon VDI, iOS Devices, Blackberry Work, Microsoft Intune);</li> <li>Support users in creating Jira and routing Service Now Tickets;</li> <li>Troubleshoot and resolve Jira and Service Now tickets with professionalism and urgency;</li> <li>Facilitate onboarding and offboarding of staff members;</li> <li>Install, configure, and roll out new hardware and software as required;</li> <li>Guide users in accessing the technology and resources they need;</li> <li>Coordinate with external repair technicians and manage site visits;</li> <li>Assist aircraft maintenance engineers in supporting aircraft IT systems;</li> <li>Coordinate with Shared Services Canada for enabling and disabling network drops throughout the base;</li> <li>Support temporary office setups to support maintenance operations;</li> <li>Interface directly with head office and corporate IT;</li> <li>Maintain a high degree of vigilance in protecting Canadian ITAR data;</li> <li>Always promote security best practices;</li> <li>Other duties as assigned outside of typical IT professional scope;</li> <li>Willingness to commit to an 18-month contract.</li> </ul> Qualifications: <ul> <li>Bachelor's Degree and minimum 4 years prior relevant experience or Graduate Degree and a minimum of 2 years of prior related experience;</li> <li>In Lieu of a degree, minimum of 8 years of prior related experience;</li> <li>Experienced professional with proficient knowledge of job area and practical knowledge of project management;</li> <li>Experience in aerospace would be considered an asset;</li> <li>Experience of knowledge of Ramco Aviation an asset;</li> <li>Bilingualism would be considered an asset;</li> <li>Comfortable working in a fast-paced, high-expectation environment; </li> <li>Flexible and adaptable; willing to support after-hour or weekend needs when required; and</li> <li>Helpful, Reliable, Trustworthy, Energetic, and Positive.</li> </ul> Operational requirements: <ul> <li>Must be eligible for registration to the Controlled Goods Program; and</li> <li>Must be eligible to obtaining and maintaining the government of Canada’s “Reliability” status and Level 2 (Secret) security clearance.</li> </ul> L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $18 billion in annual revenue, 48,000 employees and customers in more than 100 countries. L3Harris.com L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is proud to be an equal opportunity employer and is committed to treating all of its employees and job applicants with respect and dignity and to maintaining a workplace free from discrimination. Anyone applying for a position will be considered without regard to the following: race, national or ethnic origin, colour, religion, age, nationality, ancestry, ethnicity, gender, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, citizenship status, or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other characteristic that is protected by applicable human rights legislation. L3Harris maintains a drug-free workplace and conducts pre-employment drug and alcohol testing and background checks, in accordance with applicable law. Such results are only accessible and viewed by individuals at L3Harris who have direct responsibility in the hiring process. If you fail to report for a drug and alcohol test, refuse to undergo such test or test positive for the presence of drugs or alcohol, the hiring process may be concluded or your offer of employment may be rescinded, in L3Harris’ sole discretion. This job is for an existing vacancy.

Spec, Manufacturing Engineering (Trenton, ON, CA, K0K 3W0) @ L3Harris Technologies, Inc.

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