About this role
<p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong>Job Title:</strong><strong> Senior Associate, Technical Support Engineering</strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong>Job Code: 40129</strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong>Job Location: Nashville, TN</strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong>Job Schedule: 9/80 Every other Friday off! </strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong>Role is contingent upon program award</strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong>Job Description:</strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">The role of Technical Support Engineering is to assist cross-functional teams with the sustainment of multiple integration lab configurations. We are looking for a technically-sound individual interested in working with mission system solutions that have direct impact to national security programs. The Technical Support Engineering Associate is an entry-level professional with primarily theoretical knowledge, working under general direction and guidance within standard processes for non-routine tasks.</span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong>Essential Functions:</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Interfaces with external IT consultants and contractors relative to troubleshooting technically complex processes and projects</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Receives multi-tier support calls and enters trouble tickets into database</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Provides remote support for off-site customers</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Attends program team meetings to form an understanding of SIL (Software Integration Lab) needs</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Engineers SIL solutions based on Software requirements</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Fabricates any and all wiring required to install hardware components</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Checks the event logs for servers, firewalls and alerts</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Provides complex PC hardware/software setup, support and repair</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Installs desktop OS and application patches</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Advanced LAN troubleshooting, and infrastructure support (wiring, soldering, troubleshooting and connectivity)</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Analyzes customer organizational needs and contributes to the resolution of a wide range of computer problems</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Participates as a multidisciplinary production team member</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Designs, implements, maintains, and improves electrical instruments, equipment, facilities, components, products, and systems for commercial, industrial purposes</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Performs all job functions with a positive, professional attitude</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong>Qualifications:</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"> Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">2 years of prior related experience in schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including but not limited to soldering, wiring, PCB handling, and mechanical assembly.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">2 years of prior related experience with the safe and proper operation of basic electrical test equipment, electronics tools, and hand tools.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">2 years of prior related experience in networking to include LAN's, routers and switches</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong>Preferred Additional Skills:</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Strong analytical and troubleshooting skills</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Able to carry out as well as create complex technical instructions</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Understanding of software contracts, upgrades paths, and license key</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Flexibility and ability to handle multiple projects</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Ability to communicate effectively with a wide-range, diverse user community and present ideas and solutions in a user-friendly language to team members and to non-technical staff and end-users</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Ability to build positive relationships with both customers and program teams</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Ability to operate independently, ensuring customer satisfaction and compliance with applicable regulations and norms</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Technically focused post-secondary education degree</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Experience in a VMware environment (ESXi and VCenter)</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Experience with bare metal systems/servers building and preparation</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Experience with administration in LAN, Primary OSs Windows 7, Windows 10 RHEL Linux</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Experience with Help Desk software such as Dell KACE</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif">Installation and maintenance experience with a variety of 3rd party software</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt 0.25in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"> #LI-EB1</span></p>