About this role
<p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Job Title: Senior Associate, Network Control</strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Job Code: 38956</strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Job </strong><strong>Location</strong><strong>:</strong><strong> Melbourne, FL</strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Job Schedule: 5/8: Employees work 8 hours per day, 5 days a week</strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong> </strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Job Description:</strong></span></p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Provide technical support for a large nationwide network which includes monitoring, analyzing, and troubleshooting network problems within Network Operations Control Center (NOCC) utilizing network management and monitoring tools.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the FAA network and perform root cause analysis to determine a plan of action for restoring customer services.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Assist Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems, and assist onsite field technicians remotely to resolve local issues.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements. </span></li> </ul> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong> </strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Essential Functions:</strong></span></p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Periodically support short-term emergency evacuation to local or remote backup facilities.</span></li> </ul> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Ability to obtain and maintain a FAA Public Trust Clearance.</span></li> </ul> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong> </strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Qualifications:</strong></span></p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience. </span></li> </ul> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong> </strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Preferred Additional Skills:</strong></span></p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">2 Years of Telecommunications Network Troubleshooting experience.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Experience with Layer 1 Troubleshooting</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Experience with call center phone systems and working with geographically dispersed teams.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Experience in Physical layer and routed technologies experience.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Experience with Network Management systems and tools.</span></li> </ul> <p style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:white">#Li-DK2</span></p> <p> </p>