About this role
<p><strong><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Job Title: Network Control Technician </span></strong></p> <p><strong><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Job Code: 38957</span></strong></p> <p><strong><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Job Location: Melbourne, FL</span></strong></p> <p><strong><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off</span></strong></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"> </span></p> <p><strong><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Job Description:</span></strong></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">L3Harris is looking for a Network Operations Metrics Coordinator who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC) that supports mission critical programs. The Metrics Coordinator will be part of the Operations Metrics, Reporting and Continuous Improvement team, responsible for the preparation and delivery of operations daily and monthly reports.</span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"> </span></p> <p><strong><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Essential Functions:</span></strong></p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Reviews all operations service trouble ticket data on a daily basis to ensure accuracy prior to distribution of the daily report.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Performs database push for maintenance requests and PTR reports daily.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Reviews trouble tickets for the Weekly and Monthly “Over Service Level Agreement” (SLA) Reports.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Produce daily, weekly and monthly reports as needed.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Analyzes data reports to identify and resolve data integrity issues.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Participates in projects and other tasks assigned. </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Coordinates continuous improvement initiative ideas between personnel and management using established tools.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Ability to obtain and maintain a FAA Public Trust clearance. </span></li> </ul> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"> </span></p> <p><strong><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Qualifications: </span></strong></p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience</span></li> </ul> <p style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"> </p> <p><strong><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Preferred Additional Skills:</span></strong></p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">1-year prior experience and understanding of Metrics principles and processes.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">1-year prior experience producing reports.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Experienced in Microsoft Office products </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Analytical skills that allow for the development of data-driven reports </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Demonstrated ability to manage time and prioritize projects to meet deadlines </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Ability to use Microsoft Excel to create pivot tables, graphs and charts </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Strong written and verbal communication skills to effectively relate data to coworkers </span></li> </ul> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Expert level experience in Microsoft Excel preferred </span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Prior experience with SQL database</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Statistical and business metrics/performance analysis experience</span></li> </ul> <p style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:white">#Li-DK2</span></p> <p> </p>