About this role
<p><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black"><strong>Job Title:</strong> Sr. Specialist, IT Business Analysis (Service Delivery Leader, PMX)</span></p> <p><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black"><strong>Job Code:</strong> 36726</span></p> <p><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black"><strong>Job Location:</strong> Melbourne, FL</span></p> <p><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black"><strong>Job Schedule:</strong> 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off</span></p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Job Description:</strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">We are seeking a highly motivated and experienced <strong>IT</strong> <strong>Service Delivery Leader – Program Management (PMX)</strong> to oversee the successful delivery of complex programs and projects across the organization. This role requires a strong background in program management, service delivery, and leadership, with the ability to drive strategic initiatives, manage cross-functional teams, and ensure alignment with business objectives. The ideal candidate will be a results-oriented leader who thrives in a fast-paced environment and is committed to delivering exceptional outcomes.</span></p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Essential Functions:</strong></span></p> <ul> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Lead the planning, execution, and delivery of large-scale programs and projects, ensuring they are completed on time, within scope, and within budget.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Define program objectives, success criteria, and key performance indicators (KPIs).</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Oversee the end-to-end delivery of services, ensuring high-quality outcomes and customer satisfaction.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Continuously monitor and improve service delivery processes to enhance efficiency and effectiveness.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Build strong relationships with internal and external stakeholders, including senior leadership, clients, and cross-functional teams.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Act as the primary point of contact for program-related communications and updates.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Manage and mentor program managers, project managers, and other team members, fostering a culture of collaboration and accountability.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Provide guidance and support to ensure successful program execution.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Identify potential risks and issues, develop mitigation strategies, and proactively address challenges to ensure program success.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Maintain a risk register and regularly report on risk status to stakeholders.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Align program delivery with organizational goals and strategic priorities.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Contribute to the development of long-term plans and roadmaps for service delivery and program management.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Identify opportunities for process optimization and implement best practices to improve program management and service delivery.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Leverage data and analytics to drive decision-making and continuous improvement.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Develop and deliver regular reports on program status, performance metrics, and key achievements.</span></li> <li style="color:black;line-height:normal;background-color:white;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif;color:black">Provide insights and recommendations to senior leadership based on program outcomes.</span></li> </ul> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Qualifications:</strong></span></p> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.</span></li> </ul> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Preferred Additional Skills:</strong></span></p> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">PMP, ITIL, or other relevant certifications are highly desirable.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Experience in industries such as IT, consulting, or professional services is a plus.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Familiarity with change management principles and practices.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Experience leveraging data and analytics to drive program success and service delivery improvements.</span></li> </ul> <p><span style="color:white;font-size:14.0pt"><span style="font-family:Verdana, Geneva, sans-serif">#LI-NR1</span></span></p>