About this role
<p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong><em>Job Title: Tactical Radio Field Service Representative </em></strong></span></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong><em>Job Code: 40040</em></strong></span></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong><em>Job Location: Rochester, NY</em></strong></span></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong><em>Job Schedule: 5/8</em></strong></span></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong><span style="color:black">Job Description:</span></strong></span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">The Tactical Radio Field Service Representative (FSR) at L3Harris is responsible for providing on-site product demonstrations, technical support, maintenance, and operational guidance for L3Harris Tactical Radio communications, radio systems and equipment. This role involves direct interaction with customers, ensuring that systems are fully functional and meet operational requirements. FSR’s often work in various locations, CONUS and OCONUS, at military bases and remote field sites and interact with DoD and International Military personnel. </span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong><span style="color:black">Essential Functions:</span></strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Provide product demonstrations in support of our Sales and Program Teams. </span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Install, maintain, troubleshoot, and repair L3Harris Tactical Radio communications systems and equipment in the field.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Provide on-site technical support to customers, including system operation training and assistance during live exercises and mission prep.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Conduct system diagnostics and perform preventive maintenance to ensure equipment reliability and performance.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Coordinate with engineering and technical teams to resolve complex issues and implement system upgrades or modifications.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Document field service activities, including maintenance records, service reports, and incident logs.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Ensure compliance with company policies, safety standards, and regulatory requirements during field operations.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Develop and maintain strong customer relationships by providing exceptional service and technical expertise.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Assist in the development of technical manuals, guides, and training materials for end-users.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Provide feedback to product development teams based on field experiences and customer input to enhance product design and functionality.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Ability to travel 50% of the year, often on short notice, and potentially to international locations.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Ability to obtain a Secret Clearance, US & International Driver’s Licenses and qualify for a company credit card</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt 0.5in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong><span style="color:black">Qualifications:</span></strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Proven experience in field service, particularly with L3Harris Tactical Radio and communications equipment or related military communication systems.</span></li> </ul> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong><span style="color:black">Preferred Additional Skills:</span></strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Proficiency in programming and use of L3Harris Falcon IV Product Line</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Proficiency in programming and use of L3Harris Falcon III Product Line</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><span>Experienced in networking with IP-capable waveforms</span> </span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Proficient in IP networking</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Experience in working with International Customers</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Strong troubleshooting and problem-solving skills, with the ability to work independently in remote and challenging environments.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Excellent communication and customer service skills, with the ability to convey technical information effectively.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Familiarity with RF principles, satellite communications, and networking.</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:14.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Possesses strong communication skills, with the ability to articulate ideas clearly and effectively in both writing and speech</span></li> </ul> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">In compliance with pay transparency requirements, the salary range for this role in New York state is $73,000 - $135,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.</span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">#LI-MA1</span></p>