About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Short Description</b></H2> </div><div><table class="MsoNormalTable" style="width:7.5in;border-collapse:collapse;border:medium none currentcolor" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:7.5in;border:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Calibri, sans-serif">Answer, evaluate, prioritize and make the initial assessment of incoming telephone and web requests, attempting to resolve them or route them to the appropriate support groups, based on established service levels or specific timeframes. </span><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Use service management tools and known error databases to consult the situation and try to resolve them as the first level of support</span><span style="font-size:10.0pt;font-family:Calibri, sans-serif">. </span></p> </td> </tr> </tbody> </table> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education</b></H2> </div><div><div>Associate in Computer Programming/Science, Administration, Technology, Education</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>EXPERIENCE</b></H2> </div><div><div>One (1) years related experience.</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>CERTIFICATES AND LICENSES</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>Analytical Skills</div><div>Communication</div><div>Computer Skills</div><div>Keyboard Profficiency</div><div>Time Management</div><div>Documentation</div></div></div></div>