Permanent Full Time - Reporting to the Manager, Technology Solutions Programs, Digital Enablement, you will be responsible for providing business support to the Technology Solutions team, part of the Advice Canada Advisor Experience organization, for managing field advisor subscriptions, FH staff carrier access, and AEM site updates. What you will do Subscription Management <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Administer the onboarding and offboarding of third-party systems: Conquest, Docusign, CapIntel</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Coordinate payment and contracts through a processing system</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Understand subscription parameters and respond to respond to inbox inquiries in a timely and professional manner</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Create and maintain subscription documentation where applicable</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Report and monitor subscription uptake and usage</li> </ul> Access Control <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Manage Financial Horizons staff access for associated carriers</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Compare and validate list of users on annual basis</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">E-mail follow ups to leadership and users directly to confirm access</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Track responses</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Terminations and modifications as required</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Deliver comprehensive reporting to leaders and audit teams</li> </ul> Website updates <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Provide back up support for to update website content as needed on the Financial Horizons public and private websites</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Project-based deliverables for website enhancements</li> </ul> What you will bring <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Ability to foster strong relationships with peers and security/technical partners</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Demonstrated analysis and problem-solving skills</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Demonstrated strong organizational skills and attention to detail</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Capable of multi-tasking and prioritizing work assignments</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Strong written and verbal communication skills</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Self-motivated, takes initiative</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Ability to work well independently and in a team setting</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Proficiency with MS Office Products</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Reporting experience an asset</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Knowledge of Adobe Experience Manager and STOVA would be assets</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs. </li> </ul>- The base salary for this position is between $57,100 - $85,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! What we offer: We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:dimgray">Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:dimgray">Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:dimgray">Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:dimgray">Financial Security: Company-matching pension plan, share ownership program and additional investment options. </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:dimgray">Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:dimgray">Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. </li> </ul> Learn more about <a style="color:dimgray" href="https://www.canadalife.com/about-us.html" target="_blank" rel="noopener">Canada Life</a>. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact <a style="color:dimgray" href="mailto:[email protected]" target="_blank" rel="noopener">[email protected]</a>. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid

Business Operations Specialist (Canada, ON, CA) @ The Canada Life Assurance Company

About this role

Ready to apply?