Permanent Full Time - The Associate Business Operations Specialist position is an exciting role that is important in achieving our vision to become the best provider of disability management solutions. This position allows you to work with many different teams within our Disability organization and larger Workplace Solutions division. This position is suited to an individual who has an enthusiasm for investigating, analyzing, and solving problems. As an Associate Business Operations Specialist, you will be developing and communicating solutions to a variety of teams within Canada Life Workplace Solutions. The solutions and support you provide will be invaluable to our clients. Winnipeg-based position; staff required to come into the Winnipeg head office three times per week. This role is an excellent training ground for the Business Analyst career stream. Accountabilities: <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Inquiries</li> <ul type="circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Support disability systems by providing technical and process assistance to field inquiries.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Identify recurring problems or trends to increase efficiency within Workplace Solutions / Disability.</li> </ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">System Support</li> <ul type="circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Perform daily system maintenance tasks such as handling system exceptions, security requests, table updates, etc.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Perform regular audits to ensure we meet security requirements.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Test and provide other support activities for product fixes and product releases.</li> </ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Look for opportunities to improve current systems and processes through small projects.</li> <ul type="circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Investigate complex issues that may involve both application and process issues.</li> </ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Document problems and assist Business Analysts in finding solutions.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Escalate, investigate cause of, and communicate significant problems on behalf of the organization: e.g., system outages or performance issues.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Maintain technical and procedural documentation. </li> </ul> Qualifications and Competencies: <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Excellent verbal and written communication skills, including clear articulation of problems to both business and technology teams.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Strong organizational and time management skills with the ability to adapt to fluctuating workloads and shifting priorities.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Proven customer service skills.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Solution focused – enjoys the challenge of problem solving. </li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Aptitude for technology – love figuring out how systems and applications work; working knowledge of Workplace Solutions Disability systems is an asset.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Experience with disability and/or health & dental claim adjudication is an asset.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Commitment to self-development.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:dimgray">Proficient user in MS Office including Outlook, Word, PowerPoint; technical skill with Excel an asset</li> </ul>- The base salary for this position is between $45,900 - $68,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! What we offer: We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:dimgray">Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:dimgray">Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:dimgray">Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:dimgray">Financial Security: Company-matching pension plan, share ownership program and additional investment options. </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:dimgray">Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:dimgray">Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. </li> </ul> Learn more about <a style="color:dimgray" href="https://www.canadalife.com/about-us.html" target="_blank" rel="noopener">Canada Life</a>. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact <a style="color:dimgray" href="mailto:[email protected]" target="_blank" rel="noopener">[email protected]</a>. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid

Associate Business Operations Specialist (Winnipeg Manitoba, MB, CA, R3C 1V3) @ The Canada Life Assurance Company

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