About this role
<p><strong>Role Overview</strong></p> <p> </p> <p>We are seeking a dynamic and detail-oriented <strong>Sales Manager</strong> to join our Womenswear Department at Selfridges, London. As a true ambassador of the Dolce & Gabbana brand, you will play a pivotal role in empowering the sales team with the tools, guidance, and support they need to deliver exceptional client experiences and consistently achieve sales targets.</p> <p> </p> <p><strong>Your Contribution to the Role</strong></p> <p><strong> </strong></p> <ul type="disc"> <li>Enable Sales Excellence: Act as a key enabler for the sales team by ensuring they have the right tools, knowledge, and motivation to perform at their best and close sales effectively.</li> <li>Client Experience Leadership: Elevate the in-store experience by mentoring team members on delivering personalized, high-touch service aligned with Dolce & Gabbana standards.</li> <li>Sales Floor Coordination: Oversee the smooth execution of the sales ceremony, ensuring consistency, efficiency, and alignment with brand values.</li> <li>Product & Brand Expertise: Serve as a role model in product knowledge and brand storytelling, inspiring the team and enhancing client engagement.</li> <li>Clienteling & CRM: Drive client retention and acquisition through strategic use of CRM tools, ensuring accurate data capture and proactive outreach.</li> <li>Performance Monitoring: Track individual and team KPIs, identify areas for improvement, and implement action plans to drive results.</li> <li>Team Development: Mentor and coach Client Advisors, fostering a culture of collaboration, accountability, and continuous improvement.</li> <li>Operational Support: Assist with visual merchandising, stock organization, and shop floor maintenance to ensure a premium environment.</li> </ul> <p> </p> <p><strong>What You Bring to the Team</strong></p> <p> </p> <ul type="disc"> <li>Proven experience in a leadership role within luxury retail, ideally in Womenswear.</li> <li>Strong organizational and multitasking skills, with a proactive and solution-oriented mindset.</li> <li>Excellent interpersonal and communication abilities, with a talent for motivating and developing others.</li> <li>Fluency in English; additional languages are a plus.</li> <li>Deep understanding of luxury client expectations and industry standards.</li> </ul>