About this role
<p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"><strong><span style="font-size:12.0pt">Customer Service </span></strong><strong><span style="font-size:12.0pt">Coordinator, North America</span></strong></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"><em>Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.</em><span style="color:#333333"> </span></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:'Futura Lt BT', sans-serif;color:#333333;background-color:white">ROLE<br></span></strong><span style="font-size:10.0pt;font-family:'Futura Lt BT', sans-serif;color:#333333">Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a <strong>Logistics Customer Service Coordinator</strong>.</span></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">The Customer Service Coordinator will support the Customer Service department with Account Administration, order management, shipping, and general office needs. This role will be reported to the Director of Logistics and Customer Service while supporting all department members of Customer Service.</span></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:'Futura Lt BT', sans-serif;color:#333333;background-color:white">MISSION</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Account Administration</li> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="circle"> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Maintain record keeping</li> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Update and analyze business reports</li> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Prepayments invoices</li> </ul> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Order Management</li> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="circle"> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Entering (manually and uploading) and transmitting orders for all brand sales lines</li> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Send report for orders status</li> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Orders confirmation</li> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Fill out copy requests (manual process)</li> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Work under deadline</li> </ul> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">EDI</li> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="circle"> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Manage EDI Catalog (UPC – NRF Color code)</li> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Report on POs in progress</li> </ul> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Shipping</li> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="circle"> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Run, analyze and distribute shipping reports</li> </ul> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Finance Support</li> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="circle"> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Support research/reversal of chargebacks</li> </ul> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">After sales</li> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="circle"> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Process the spare parts, including repairs/inquiries and follow through up to resolution</li> <li style="color:#333333;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif">Returns and credit notes</li> </ul> </ul> <p style="margin:3.0pt 0.0in 0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:'Futura Lt BT', sans-serif;color:#333333;background-color:white">KEY PERFORMANCE INDICATORS</span></strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;line-height:150%;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:150%;font-family:'Futura Lt BT', sans-serif">• Accuracy and timeliness in order processing.</span></p> <p style="margin:0.0in;line-height:150%;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:150%;font-family:'Futura Lt BT', sans-serif">• Accuracy and timeliness in generating weekly order and return reports.</span></p> <p style="margin:0.0in;line-height:150%;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:150%;font-family:'Futura Lt BT', sans-serif">• Compliance with delivery and payment deadlines.</span></p> <p style="margin:3.0pt 0.0in 0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:3.0pt 0.0in 0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:'Futura Lt BT', sans-serif;color:#333333;background-color:white">PROFILE</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"><span style="color:black">Associate degree or higher</span></li> <li style="line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"><span style="color:black">Minimum 2 years’ experience in a similar role</span></li> <li style="line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"><span style="color:black">Advanced Excel and Analytical skills are required (using pivot and VLOOKUP is mandatory) to manage all CS process,</span></li> <li style="line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"><span style="color:black">Organizational skills, high attention to detail and reliable work ethic</span></li> <li style="line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"><span style="color:black">Efficient communication and reporting skills</span></li> <li style="line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"><span style="color:black">Problem solving oriented</span></li> <li style="line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"><span style="color:black">Works well and efficiently in a team and has a proactive attitude</span></li> <li style="line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"><span style="color:black">Comfortable working extended hours and weekends during busy seasons</span></li> <li style="line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"><span style="color:black">Proactive attitude during the training</span></li> </ul> <p style="line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"> </p> <p style="text-align:justify;margin:0.0in 0.0in 8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif;line-height:107%"><em><span style="line-height:107%">A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship, and responsibility. Together, we continue to shape timeless fashion while advancing the Brand’s vision of sustainable luxury.</span></em></p> <p style="text-align:justify;margin:0.0in 0.0in 8.0pt;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif;line-height:107%"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"><span style="line-height:107%">The salary range for this role is $70,000 - $75,000 annually. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge. </span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:10.0pt;font-family:'Futura Lt BT', sans-serif"> </p> <p>Location: USA - New York - NY </p>