We are looking for a Europe Retail CRM Coordinator who will play a key role in enhancing how we understand, engage, and retain our clients. This role will help us elevate our CRM capabilities, support store teams, and develop data-driven initiatives that reinforce customer loyalty and deliver an exceptional luxury experience across all touchpoints. Key Responsibilities <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Maintain, develop, and manage CRM data records, ensuring continuous improvements to enhance functionality and data accuracy in line with business needs.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Increase CRM utilization by driving user engagement, generating customer insights, and developing CRM workflows (client journeys) to support key business processes.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Provide CRM support and training to store staff, distributing “how-to” guides, troubleshooting user issues, and coordinating with support teams when needed.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Deliver CRM strategies aimed at boosting customer retention, loyalty, and re-engagement.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Manage clienteling projects, including gifting initiatives, relationship-building programs, and customer acquisition activities.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Produce tailored reports and contribute to the development and implementation of mid- to long-term clienteling strategies.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Collaborate with Store Management to create cyclical action plans for store animations and in-store activations.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Analyze the ROI of events and customer activation initiatives, preparing dedicated post-action presentations.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Provide on-site support during events when required.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Support the Head of Marketing and CRM with reporting activities and preparation of board presentations.</li> </ul> Requirements <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Fluent in English, with excellent written and verbal communication skills; additional languages are a plus.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Strong team-working attitude, with the ability to collaborate effectively across departments and support store teams with empathy and clarity.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Results-oriented mindset, capable of managing multiple priorities and demonstrating strong problem-solving abilities in a dynamic retail environment.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Advanced analytical skills, with the ability to interpret CRM data, extract insights, and translate them into actionable strategies.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Proactive, detail-oriented, and highly organized, with a strong sense of ownership and the ability to work both independently and within structured processes.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Strong digital and CRM literacy, ideally with experience using CRM platforms or clienteling tools within the fashion or luxury retail sector.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Customer-centric approach, with a natural ability to understand client behaviors and contribute to meaningful, long-term customer relationships.</li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Genuine passion for the fashion and luxury industry, combined with curiosity, creativity, and a desire to drive innovation in customer experience.</li> </ul>

Europe Retail CRM Coordinator (Milano, MI, IT) @ dolcegabba

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