About this role
<p><span style=""><strong>Role Overview</strong></span><br><span style="">We are seeking a passionate and client-focused <strong>Client Advisor</strong> to join our team in <strong>Madrid</strong>, representing our esteemed brand within the luxury retail sector. As a key point of contact for our clientele, you will deliver exceptional service, build lasting relationships, and embody the brand’s values through every interaction.</span></p> <p> </p> <p><span style=""><strong>Key Responsibilities</strong></span></p> <ul> <li style=""> <p><span style="">Provide each client with a personalized and memorable shopping experience, reflecting the highest standards of luxury service.</span></p> </li> <li style=""> <p><span style="">Engage with clients to understand their needs and offer tailored product recommendations to enhance satisfaction and loyalty.</span></p> </li> <li style=""> <p><span style="">Contribute to a welcoming and elegant boutique environment by supporting daily operations and maintaining impeccable product presentation.</span></p> </li> <li style=""> <p><span style="">Act as a brand ambassador by demonstrating in-depth product knowledge and delivering compelling storytelling to inspire clients.</span></p> </li> <li style=""> <p><span style="">Leverage CRM tools to support clienteling efforts, including follow-ups, client outreach, and relationship building.</span></p> </li> <li style=""> <p><span style="">Work collaboratively with the team to achieve individual and boutique sales goals.</span></p> </li> <li style=""> <p><span style="">Uphold visual merchandising and stock management standards to ensure a premium in-store experience.</span></p> </li> </ul> <p style=""> </p> <p><span style=""><strong>Profile Requirements</strong></span></p> <ul> <li style=""> <p><span style="">Previous experience in a client-facing role, ideally within the luxury retail or fashion industry.</span></p> </li> <li style=""> <p><span style="">Strong interpersonal and communication skills, with the ability to create genuine client connections.</span></p> </li> <li style=""> <p><span style="">Detail-oriented, organized, and proactive in delivering outstanding service.</span></p> </li> <li style=""> <p><span style="">Fluent in <strong>Spanish and English</strong>; additional languages are considered an asset.</span></p> </li> <li style=""> <p><span style="">Passion for luxury, fashion, and delivering a best-in-class client experience.</span></p> </li> </ul>