About this role
<p>SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage. The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment. </p> <p> </p> <p style="margin:0.0in;line-height:15.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Satellite Operations Technician</span></strong></p> <p style="margin:0.0in;line-height:15.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><em><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Onsite</span></em><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238"> from MacDill AFB<br><br></span></p> <p style="margin:0.0in;line-height:15.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Summary</span></strong></p> <p style="margin:0.0in;line-height:15.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks. An integral part of the team, the Technician’s tasking will include shift work including some weekends and holidays.<br><br><strong>Primary & Essential Accountabilities</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Remotely troubleshoot VSAT systems via iDirect software</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Prepare reports on network utilization, performance and activity as required</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Monitor and test satellite network performance and provide satellite network performance statistics and reports</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Assist in network design and capacity planning</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Manage service restoration activities and track/update trouble ticketing system (Remedy)</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Provide status reports to customers and management personnel</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Provide testing and implementation support of new software releases for deployed network equipment</span></li> </ul> <p style="margin:0.0in;line-height:15.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238"> </span></p> <p style="margin:0.0in;line-height:15.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Qualification Requirements</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">High School Diploma or GED, Associates degree or higher preferred</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">At least 5 years of SATCOM experience or equivalent combination of education/training and experience</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">One year education or directly related experience in network operations center support duties</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Security+ certification within 90 days of hire</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Top Secret (TS) clearance with SCI eligibility determination</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Strong verbal, written and interpersonal communication skills</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Ability to work independently as well as cooperatively in a team-oriented environment</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Strong analytic and problem-solving skills</span></li> </ul> <p style="margin:0.0in;line-height:15.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238"> </span></p> <p style="margin:0.0in;line-height:15.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Desirable Qualifications</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">IP Routing</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Linux/Unix</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Microsoft Office suite</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Trouble ticket tracking</span></li> <li style="margin:0.0in 0.0in 0.0in 58.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#263238">Technical certification (CCNA, CCDA, CCNP or CCDP)</span></li> </ul><p> </p> <p>SES Space & Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. <span style="color:#ffffff">#LI-Onsite #LI-DR1</span></p>