Key Responsibilities: VIC Relationship Management <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Development and execution of VIC development plans, business targets and budgets within the VIC sales strategy for China.</li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Identifying business opportunities and engage with prospects to establish and further develop strong relationships. </li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Cooperate with the local CRM team to drive in-mall client strategy and ensure in-mall deployment with MES team.</li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Ensure consistent VIC in-mall experience to improve retention rate and actively develop new VICs. </li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Execute all clientele actions at the mall level, while guaranteeing the quality of execution and upholding the standards of excellence and refinement of the company.</li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Define action plans with HQ Client Experience team to develop and cultivate relationships with VICs by delivering a personalized and elevated experience, to stimulate and retain for achieving VIC revenue targets. </li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Build relationships with our top VICs to promote loyalty and incremental purchases.</li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Launch initiatives to recruit VIC clients, through partnerships, personal networks, clients’ networks, etc.</li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Engage in the highest level of proactive Clienteling / CRM /1-1 activities to deliver customized communication & services to VIC that result in strong relationships to drive client loyalty & sales.</li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Share VIC feedback and sales opportunities with top management team.</li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Secure VIC loyalty to the company and minimize the attrition.</li> </ul> Mentoring and Coaching <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Develop SOP of MES team including but not limited to comprehensive standards of clienteling & VIC experience, daily working regulations, etc.</li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Play a crucial role in driving the client-oriented mindset of the whole MES team and promoting client engagement, converting potential VICs to VICs.</li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Provide consistent training for MES team in clienteling, service cycle, selling techniques, emotional caring, etc. </li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Manage the MES team through coaching and during BMS meetings.</li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Ensure effective and timely communication with MES Team and VICs for successful implementation. </li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Support and review the MES performance for career development opportunities and incentive evaluation</li> <li style="text-align:justify;line-height:115%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Work with HQ Client Experience team to develop resources and tools to support MES clienteling work</li> </ul> Operational Support <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:13.5pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Maintain the CRM database with VICs client data ensuring quality in data collection & enriching this with comprehensive relevant information to deliver personalized, exceptional client treatment. </li> <li style="line-height:13.5pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Monitor the segmentation of the database and the activity of the top VICs</li> <li style="line-height:13.5pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Review with MES team on VIC’s latest activity and client development KPIs, and elaborate new action plans </li> <li style="line-height:13.5pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Drive and animate MES program with actions to motivate, develop and improve performance of this group.</li> <li style="line-height:13.5pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman', serif">Support setting up individual clienteling targets and in-mall animate based on BMS setting.</li> </ul> Qualifications & Requirements: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 10.0px;line-height:115%;text-indent:10.0px">Education background: Bachelor’s degree or above</li> <li style="margin:0.0cm 0.0cm 0.0cm 10.0px;line-height:115%;text-indent:10.0px">Proven VIC experience in international luxury fashion houses</li> <li style="margin:0.0cm 0.0cm 0.0cm 10.0px;line-height:115%;text-indent:10.0px">Good personal and professional network across the luxury </li> <li style="margin:0.0cm 0.0cm 0.0cm 10.0px;line-height:115%;text-indent:10.0px">Exceptional Communication Skills</li> <li style="margin:0.0cm 0.0cm 0.0cm 10.0px;line-height:115%;text-indent:10.0px">Excellent interpersonal skills that allow to establish strong relationships with the VICs and to engage with newly recruited VICs</li> <li style="margin:0.0cm 0.0cm 0.0cm 10.0px;line-height:115%;text-indent:10.0px">Proactive, good team player with strong sense of responsibility</li> <li style="margin:0.0cm 0.0cm 0.0cm 10.0px;line-height:115%;text-indent:10.0px">Ability to mentor the MES team to ensure a consistent service standard provided to VICs.</li> <li style="margin:0.0cm 0.0cm 0.0cm 10.0px;line-height:115%;text-indent:10.0px">Strong business acumen with the ability to influence and negotiate.</li> <li style="margin:0.0cm 0.0cm 0.0cm 10.0px;line-height:115%;text-indent:10.0px">Creative, customer oriented and highly organised with the ability to deal with multiple stakeholders.</li> <li style="margin:0.0cm 0.0cm 0.0cm 10.0px;line-height:115%;text-indent:10.0px">Ability to multitask and work under pressure </li> <li style="margin:0.0cm 0.0cm 0.0cm 10.0px;line-height:115%;text-indent:10.0px">Commitment to take part in an innovative VIC project</li> <li style="margin:0.0cm 0.0cm 0.0cm 10.0px;line-height:115%;text-indent:10.0px">Passion for Clienteling, Curious & Cultured. </li> <li style="margin:0.0cm 0.0cm 10.0pt 10.0px;line-height:115%;text-indent:10.0px">Teambuilding and Coaching</li> </ul>Personal Information Collection Statement of Hang Lung Properties Limited “Personal Data” in this statement has the same meaning as “personal data” in the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (“PDPO”). Personal Data collected by Hang Lung Properties Limited and/or its associated companies (the “Hang Lung Group”) will be treated in strict confidence and be used exclusively for recruitment and other employment-related purposes and will be disclosed or transferred to the responsible person(s) concerned with applicants’ applications. The provision of true, complete, accurate and up-to-date Personal Data required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of applications. Personal Data provided by successful candidates will be retained as part of Hang Lung Group’s employee records for employment and benefit-related purposes. Applicants who do not hear from Hang Lung Group within 8 weeks from the date of application may consider their applications unsuccessful and their Personal Data will be deleted or destroyed within 12 months from the date of application. Applicants have the right to request access to and/or correction of their Personal Data in accordance with the provisions of the PDPO. Any such request for access to and/or correction of Personal Data should be in writing, made in accordance with the PDPO and sent to the Data Protection Officer of Hang Lung Properties Limited at (if by post) 28/F, Standard Chartered Bank Building, 4 Des Voeux Road Central, Hong Kong or at (if by email) [email protected]. For further information, please refer to Hang Lung Properties Limited’s Privacy Statement at https://www.hanglung.com/en-us/special-pages/privacy-policy-statement.

Manager (CN) @ Hang Lung Properties Limited

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