About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:22.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>JOB DESCRIPTION</b></H2> </div><div><p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Ensure external customer service, exceeding customer expectations and providing greater business opportunities in services to ensure site profitability.</p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Acquire: In the learning phase to be able to apply the competence in work situations. Is able to apply the competence in work situations with help.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Apply: Is able to apply the competence in work situations independently without help.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Guide: Is able to apply the competence in work situations in extraordinary or complex conditions as well as to orient and guide other people.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Transform: Is considered an expert and is able to drive the development of new concepts and methods.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Innovate: Is considered an authority in the field, both internally and externally.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:22.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>RESPONSIBILITIES</b></H2> </div><div><ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Ensure follow-up to the workshop process.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Ensure constant communication between the customer and the workshop to level workloads and customer satisfaction.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Ensure service closure.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Ensure customer follow-up.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Ensure constant improvement proposals in the service.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:22.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>TASKS</b></H2> </div><div><ul type="disc"> <li>Book appointments to service units.</li> <li>Receive the customer and create the WO, book appointments and provide quotes.</li> <li>Register all units in MPP.</li> <li>Follow up on TRRs.</li> <li>Create all transactions with quality.</li> <li>Inform the customer about pending and additional work.</li> <li>Inform the customer about availability to service their unit.</li> <li>Inform the workshop about customer needs and vice versa.</li> <li>Constantly inform the customer about the status of their unit in the workshop.</li> <li>Reschedule rework on the unit when necessary.</li> <li>Request customer approval to proceed with workshop repairs and follow up on service.</li> <li>Notify the customer that the unit is ready.</li> <li>Create and verify the necessary work order documentation to generate the invoice.</li> <li>Send invoice to the customer.</li> <li>Verify payment.</li> <li>Explain work performed to the customer at the time of delivery.</li> <li>Inform the customer about upcoming preventive or corrective maintenance.</li> <li>Keep a record of pending quotes with customers.</li> <li>Request authorizations for pending quotes.</li> <li>Follow up on repairs performed by the workshop with the customer.</li> <li>Analysis of service indicators.</li> <li>Guide.</li> <li>Propose action plans to improve them.</li> <li>Implement and follow up on improvement plans.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:22.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>EDUCATION</b></H2> </div><div><ul> <li>High school, Associate degree and/or Bachelor's degree completed.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:22.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>JOB PROFILE</b></H2> </div><div><ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">1 to 2 years in customer service, reception, or administrative roles in workshops or service centers.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Basic knowledge of vehicles and automotive services.</li> </ul></div></div></div>