About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><p><u><b>Product Demos</b></u></p><p>Use a predefined script to demonstrate the most basic features/attributes of the product/service.</p><p><u><b>Product/Service Information</b></u></p><p>Provide basic product/service information and respond to basic customer questions about the product/service.</p><p><u><b>Equipment Installation</b></u></p><p>Carry out simple installation tasks, following detailed instructions and working under close supervision to complete the allocated tasks.</p><p><u><b>Equipment Maintenance and Repair </b></u></p><p>Carry out simple maintenance and repair tasks, following detailed instructions and working under close supervision to complete the allocated tasks.</p><p><u><b>Resolving Customer Issues</b></u></p><p>Respond to basic customer issues, such as returns, and escalate issues appropriately.</p><p><u><b>Operational Compliance</b></u></p><p>Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.</p><p><u><b>Customer Relationship Management / Account Management</b></u></p><p>Make calls (by telephone or in person) to allocated existing customers to establish contact and build rapport.</p><p><u><b>Customer Needs Clarification</b></u></p><p>Interview the customer, using a simple standard sales script, to clarify the customer's requirements.</p><p><u><b>Work Scheduling and Allocation</b></u></p><p>Organize own work schedule each day in line with changing priorities.</p><p><u><b>Health, Safety, and Environment</b></u></p><p>Follow a range of mandatory work instructions (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.</p><p><u><b>Personal Capability Building</b></u></p><p>Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.</p></div></div></div><h3>About Scania</h3> <p>Scania is one of the world's leading manufacturers of trucks, buses, and industrial and marine engines. Its products and services are sold in more than 100 countries, and the company employs over 59,000 people worldwide.</p> <p>Scania Hungária Kft. is the official importer of Scania products in Hungary. As a wholly owned subsidiary of Scania, the company operates seven branches across the country, providing vehicle sales and service activities.</p> <p>Scania Hungária Kft. is part of the Scania Central European Region, which includes Hungary, the Czech Republic, and Slovakia. The regional headquarters is located in Prague, Czech Republic.</p>