About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Role Summary</b></H2> </div><div><p>The main responsibility of a Scania Contact Centre Executive is to proactively generate leads through outbound channels using solution sales approach. They promote and sell Scania products and services to both prospects and customers; contributing to the profitability of Scania.</p> <p>They are skilled in collecting and using data – both primary and secondary research type. They are familiar with maintaining the integrity and confidentiality of data. They are fluent in using digital / remote communication systems or devices to interact. Using CRM systems and flows are native to them.</p> <p>This role can create short-to-mid-term results and build long-term relationships with prospects and customers. The role is also a steppingstone into other Solution Sales-related or Services Sales-related roles within Scania.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><p><strong>Professional Competencies (Duties and Tasks)</strong></p> <p>1) Prospecting - Contribute to identify potential customers and create sales opportunities where Scania can deliver value to the customer and be profitable.</p> <ul> <li>Contribute to identify new potential customers</li> <li>Contribute to identify total market potential</li> <li>Contribute to structure and develop customer base through local segmentation</li> <li>Keep up to date with customers and the local market</li> <li>Keep track of customer’s fleet requirement and purchase timing</li> <li>Keep up to date with Scania product and service portfolio</li> <li>Keep up to date with competitors’ product / service portfolios and activities</li> <li>Participate in campaigns and customer events, fairs, organizing demonstrations</li> <li>Proactively cooperate with internal stakeholders to achieve business objectives</li> </ul> <p>2) Contacting - Develop and increase the customer base by analyzing contacts or prospects, understand their needs, plan and conduct meetings, build relationships and argue for Scania´s value proposition.</p> <ul> <li>Analyse customer list and set target for customers</li> <li>Plan and prepare customer contacts</li> <li>Contact customers through phone calls, mails and meetings</li> <li>Ask value driven questions to understand the customers’ business, operations and unfulfilled needs</li> <li>Identify the customer total needs and evaluate the probability to get a deal and the potential gain</li> <li>Record and update relevant customer information in Scania tools</li> <li>Follow up customer contact</li> <li>Increase the customer base by working actively with contacting prospects</li> <li>Build and maintain long term business relations with existing customers</li> <li>Act professional as a Scania ambassador and market the full range of Scania products and services</li> </ul> <p><strong>Desirable experience & qualifications</strong></p> <ul> <li>Degree in business, automotive or engineering studies or equivalent experience</li> <li>Minimum 3 years’ experience in sales or telemarketing or similar</li> <li>Experience in project management</li> <li>High level English in writing and speaking. Malay and Mandarin in writing and speaking where applicable</li> <li>Intermediate computer skills and fluent in Microsoft Word, Excel, PowerPoint and CRM system</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Bachelor's Degree or Equivalent Level 6 </li></ul></div></div>