About this role
<p><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt">Primary Purpose of job:</span></strong></span></span></p> <p><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">This position is responsible for programming, testing, implementing, supporting, and maintaining data pipelines, data stores (e.g., Data Warehouse, Mart, Hub, etc.), and business intelligence models. This position relies on instructions and pre-established guidelines to perform the functions of the job.</span></span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt">Major Functions:</span></strong></span></span></p> <p><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Development (50%)</span></span></span></p> <ul> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Write, modify, extend and debug data pipelines based on QuikTrip’s Software Development Lifecycle (SDLC) process. Specific duties will include:</span></span></span> <ul style="list-style-type:circle"> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Data Extraction and Analysis: Connect to diverse data sources and perform data analysis to determine if data is suitable for needs.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Development of automated data pipelines to extract, cleanse, and transform data for intended business use.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Development of automated processes to consolidate diverse sources of similar data in to a single source of truth for QuikTrip (e.g. store, product, employee, etc.).</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Development of automated data quality monitoring and alert processes</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Model and publish data sets for users to access through reporting and business intelligence technologies.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Possesses and apply working knowledge of multiple languages and tools utilized by QuikTrip during development process. Common tools and languages: ETL, T-SQL, Data Profiling and MDM tools, BI Modeling Tools (e.g. SSAS, Power BI), and Programming Languages (e.g. C#).</span></span></span></li> </ul> </li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Adhere to QuikTrip’s standards and best practices.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Have extensive knowledge of development tools and environments utilized by QuikTrip.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">May act as a Product Technical Owner of a software product on occasion:</span></span></span> <ul style="list-style-type:circle"> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Accountable for the technological performance of the product:</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Software</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Hardware</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Virtual Ware</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Tech Teams – Development, Data, Infrastructure, Contractors, and Professional Services</span></span></span></li> </ul> </li> </ul> <ul style="margin-bottom:11.0px"> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Responsible for adherence to strategic plan while remaining focused on the teams handling the product.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Responsible for the technical requirements.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Responsible for Technical User Story acceptance.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Manages the technical debt of the product.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Manages conflicts of interest within the development team.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Coordinates coding efforts across one or more development teams.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Holds Development, Technical, Professional Services, Data, and other IT teams accountable within the framework of the product.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Accepts input and guidance from our Architecture, Infrastructure and Development teams and acts as the one voice back to Professional Services on technology related items when decisions need to be made.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Leads trouble-shooting efforts by getting the right expertise involved and calling “war rooms” together when necessary.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Acts as Scrum Master when the development team and PTO agree this is appropriate</span></span></span></li> </ul> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Technical Support (35%)</span></span></span></p> <ul style="margin-bottom:11.0px"> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Resolve technical issues utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills following established support process and metrics guidelines.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Measure and analyze incoming issues to determine root cause and develop technical and training solutions to minimize reoccurrences and severity; report results to management.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance identifying and reporting trends leading to recurring technical problems.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Develop and publish support documentation for internal users for troubleshooting, training and other areas as needed.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Gather and forward customer feedback and suggestions for product improvement.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Position requires 24x7 support.</span></span></span></li> </ul> <p><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Training (10%)</span></span></span></p> <ul style="margin-bottom:11.0px"> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Seek input from team members and supervisors on areas to improve skill set.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Actively applies feedback received into day-to-day work and strives to improve performance</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Actively train with senior level developers to improve development skills and system knowledge.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Actively utilize training outlets as necessary to improve development skills. This could take the form of multiple items, including but not limited to self-study, in-house classes, seminars or online training.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Maintain professional and technical knowledge by attending ongoing training workshops, reviewing professional publications, reviewing industry best practices/procedures and reviewing new technologies to determine fit within the organization.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Assist in development of junior data engineers on skills or system knowledge through mentoring, knowledge transfer, code review, and shadowing.</span></span></span></li> </ul> <p><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Administration and Communication (5%)</span></span></span></p> <ul style="margin-bottom:11.0px"> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Listen to others and accept input from team members.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Clearly articulate ideas and thoughts both in verbal and written formats.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Timely communicate status updates with the project manager or lead, the project team, and/or key customers and supervisor regarding specific assignments and overall scheduling/coordination needs.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Accurately record project and trouble call work assignment updates within timeframes determined by departmental standards or individual supervisors.</span></span></span> <ul style="list-style-type:circle"> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Record time tracking.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Identify individual task progress.</span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Identify task completion.</span></span></span></li> </ul> </li> </ul> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Position in Organization:</span></span></span></strong></span></span></p> <p style="text-align:start"><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Reports to: Manager of Enterprise Data & Business Intelligence</span></span></span></span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Relationships:</span></span></span></strong></span></span></p> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Inside the Company: Information Technology staff and primary users of systems from other departments.</span></span></span></span></span></p> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Outside the Company: N/A</span></span></span></span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Position Specifications:</span></span></span></strong></span></span></p> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">The required specifications (education, experience, and skills) are those that the employee must have to hold the position. Applicants applying for this position must possess the required specifications in order to be considered for the job. The desired specifications are those that are not required for the employee to hold the position, but the employee should try to obtain the desired education, experience, and/or skills to be effective and successful in the position.</span></span></span></span></span></p> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><em><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Required education</span></span></span></em><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">: High school graduate or equivalent. College or technical school courses in one or more programming languages or data tools used at QuikTrip.</span></span></span></span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Desired education</span></span></span></strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">: College degree in Computer Science, MIS, Mathematics, or related discipline.</span></span></span></span></span></p> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Required experience</span></span></span></strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black"><strong>: </strong>3-5 years’ experience in programming data solutions. Familiar</span></span></span></span></span></p> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">with all aspects of systems analysis, design, and installation procedures in a business environment.</span></span></span></span></span></p> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Desired experience</span></span></span></strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">: 5+ years professional experience including developing data solutions in a business environment, installing and troubleshooting hardware and software problems.</span></span></span></span></span></p> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Required skills</span></span></span></strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black"><strong>:</strong> Proficient in one or more of QuikTrip’s data technologies or languages. Good problem-solving skills. Familiar with a variety of IT concepts, practices and procedures. Good written and verbal communication skills and time management skills.</span></span></span></span></span></p> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Desired skills</span></span></span></strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">: Proficiency in all programming languages and data tools in use at QuikTrip.</span></span></span></span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Additional criteria: </span></span></span></strong><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">This position requires good communications skills to assist customers with problems. Ability to work in a fast-paced team environment. Works under direct supervision. Intermittent or extended travel may be required based on project or support requirements and may encompass Holidays and non-standard working hours.</span></span></span></span></span></p> <p> </p> <p><strong><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Aptos', sans-serif"><span style="color:black">Starting Salary: $106,500-$133,100</span></span></span></span></span></strong></p> <p><strong>Benefits: <a href="https://www.quiktrip.com/employee-benefits/">Employee Benefits – QuikTrip</a> </strong></p> <p><strong>#LI-MI1 </strong></p>