About this role
<p> </p> <p>Odyssey Reinsurance Company (OdysseyRe) is the global reinsurance arm of Odyssey Group, one of the world’s leading providers of reinsurance and specialty insurance. OdysseyRe offers a broad range of property, casualty, and specialty reinsurance products, providing capital and risk management solutions for clients to efficiently manage economic risk, through a network of branch and representative offices across North America, Latin America, EMEA (Europe, Middle East & Africa), AsiaPacific and London.</p> <p> </p> <p>OdysseyRe is an equal opportunity employer with excellent benefits and a strong commitment to providing training and opportunities for our staff. We provide employees an innovative, enriching environment and take great pride in their career growth.</p> <p> </p> <p>OdysseyRe is rated A+ (Superior) by AM Best and AA- (Very Strong) by Standard and Poor’s. Odyssey Group is a subsidiary of Fairfax Financial Holdings Limited, which is traded on the Toronto Stock Exchange under the symbol FFH.</p> <p> </p><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:14.0pt;font-family:Aptos, sans-serif;color:#595959"><strong><u><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif;color:windowtext">Position Summary</span></u></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">We are seeking an experienced AV Technician to support the daily audiovisual technology needs of our organization. This role is responsible for delivering high-quality end-user support, assisting with the installation and configuration of AV equipment, performing break/fix maintenance, and providing operational support for internal meetings and events. The ideal candidate is service-oriented, technically proficient, and capable of thriving in a fast-paced corporate environment.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:14.0pt;font-family:Aptos, sans-serif;color:#595959"><strong><u><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif;color:windowtext">Key Responsibilities</span></u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Provide first-line support for audiovisual systems, meeting room technology, and related end-user issues</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Troubleshoot and resolve AV hardware, software, and connectivity issues in a timely manner</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Assist with the installation, setup, configuration, and testing of AV equipment and systems</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Ensure meeting rooms and AV spaces remain organized, functional, and ready for use</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Perform routine break/fix maintenance and basic repairs on AV devices and infrastructure</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Support internal meetings, presentations, and company events by preparing, operating, and monitoring AV equipment as needed</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Conduct pre-event room checks to ensure all technology is functioning properly and rooms are fully prepared</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Respond to service requests promptly and professionally, ensuring a high level of customer satisfaction</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Escalate complex technical issues to senior AV staff, IT teams, or external vendors when appropriate</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Maintain inventory of AV equipment, accessories, and spare parts</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Document support procedures, service activity, and equipment status accurately</span></li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Adhere to company safety standards, operational procedures, and technical best practices</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:14.0pt;font-family:Aptos, sans-serif;color:#595959"><strong><u><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif;color:windowtext">Qualifications</span></u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">High school diploma or equivalent required; technical certification or associate degree preferred</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">3–5 years of experience in AV support, IT support, event technology, or a related field</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Solid knowledge of audiovisual systems, including displays, projectors, microphones, speakers, video conferencing platforms, and control systems</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Experience supporting conference rooms, training rooms, or corporate event spaces</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Familiarity with platforms such as Microsoft Teams, Zoom, and Webex</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Basic understanding of signal flow, structured cabling, and AV rack equipment</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Experience troubleshooting cabling, connectivity, and device compatibility issues</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Ability to quickly learn and support new technologies and tools</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Strong customer service, interpersonal, and communication skills</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Strong organizational skills and attention to detail</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Ability to lift and move AV equipment, including video displays and related hardware, up to 50 pounds, with or without reasonable accommodation</span></li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Flexibility to support occasional early morning, evening, or special event schedules</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:14.0pt;font-family:Aptos, sans-serif;color:#595959"><strong><u><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif;color:windowtext">Preferred Qualifications</span></u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Experience using ticketing systems or service management tools</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">AVIXA CTS or CTS-I certification</span></li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Relevant manufacturer training and certifications </span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:14.0pt;font-family:Aptos, sans-serif;color:#595959"><strong><u><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif;color:windowtext">Work Environment</span></u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Primarily an in-house, on-site role within a corporate office environment</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Regular interaction with employees, presenters, vendors, and event stakeholders</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Requires movement between meeting rooms, offices, and event spaces throughout the day</span></li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Times New Roman', serif">Occasional travel to other office locations may be required</span></li> </ul><p> </p> <p>We are an E-Verify employer - all hired positions require successfully passing an E-Verify Check. </p> <p>Navigate the links below to learn more about careers at OdysseyRe.</p> <p><a href="http://odysseyre.com/careers/" target="_blank" rel="noopener"><em>Workplace Initiatives</em></a></p> <p><a href="https://odysseyre.com/careers-u-s/" target="_blank" rel="noopener"><em>Career Areas for Professionals</em></a></p> <p><a href="https://odysseyre.com/rewarding-workplace/" target="_blank" rel="noopener"><em>A Rewarding Workplace</em></a></p> <p><em>Follow us on <a href="http://www.linkedin.com/company/odyssey-re/" target="_blank" rel="noopener">LinkedIn</a> for company highlights</em> </p>