<table style="width:100%;font-size:14.0px;font-family:arial, helvetica, sans-serif" border="0" cellspacing="1" cellpadding="1"> <tbody> <tr> <td> Requistion ID: 83765 <img style="width:100%" src="https://www.dentsplysirona.com/content/dam/master/product-procedure-brand-categories/careers/header-corp-image-diversity-large.jpg"> </td> </tr> <tr> <td> </td> </tr> <tr> <td style="padding:15.0px;text-align:justify"> Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit <a style="color:cornflowerblue;text-decoration:underline" href="https://www.dentsplysirona.com" target="_blank" rel="noopener">www.dentsplysirona.com</a> for more information about Dentsply Sirona and its products. </td> </tr> </tbody> </table>Customer Care Associate In this role you will provide excellent service to Dentsply Sirona UK Customers ensuring all queries and questions are resolved, order entry and credit processing are maintained. You will continuously look for new ways of improving the current efficiency of service and processing methods. Full training will be given. Main key responsibilities: <ul style="margin-top:6.0pt;margin-bottom:0.0cm"> <li style="margin:6.0pt 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:10.0px">Process customer orders efficiently and on time, proactively managing exceptions (backorders, delays, mis-deliveries). </li> <li style="margin:6.0pt 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:10.0px">Log and track all customer queries and complaints in Salesforce, assigning ownership and chasing outcomes to meet KPIs. </li> <li style="margin:6.0pt 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:10.0px">Provide end-to-end customer support for product chases, product information, and literature/document requests (phone/email). </li> <li style="margin:6.0pt 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:10.0px">Own delivery service issue resolution (short shipments, damaged stock, late deliveries, backorders, mis-deliveries), completing complaint forms and liaising with couriers/warehouse. </li> <li style="margin:6.0pt 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:10.0px">Manage returns, exchanges, rebates, and credits—investigate thoroughly, ensure adherence to T&Cs, and follow correct approval processes. </li> <li style="margin:6.0pt 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:10.0px">Coordinate physical stock movements for returns and exchanges back to the warehouse, including checks on stock not suitable for resale and intercompany credit notes. </li> <li style="margin:6.0pt 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:10.0px">Run, analyse, and communicate backorder reporting, including investigating date slippages and providing revised delivery updates (including Reward customers). </li> <li style="margin:6.0pt 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:10.0px">Support audit and customer documentation needs, supplying packing lists, invoices, proof of delivery, and other required records with accurate customer/dealer codes. </li> <li style="margin:6.0pt 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:10.0px">Handle product complaints and quality processes, logging in Smartsolve, processing returns received in the department, and returning stock to the warehouse within KPIs. </li> <li style="margin:6.0pt 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:10.0px">Manage website and “Contact Us” channels, supporting account setup, login/password resets, product search assistance, rewards points/redemptions, cancellations/adjustments, and logging all interactions in Salesforce.</li> </ul> Requirements <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:12.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Professional with proven ability to build appropriate relationships with external key customers</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:12.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Demonstrated problem solving and decision-making abilities</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:12.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Able to work well within a team and calm under pressure</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:12.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Results orientated and Adaptable/willing to take on new tasks</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:12.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Able to prioritise workload and work to deadlines</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:12.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Displays initiative and enthusiasm for their role and company</li> </ul> Along with this exciting role comes a very competitive salary and an extensive benefits package : <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Pension</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Private Medical Insurance</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Dental Cover</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Medical Cash Plan</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Group Income Protection</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Life Assurance</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">25 days holidays + your birthday</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Employee Assistance Program </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Free car park</li> </ul> Because we care about our employees, we have a very friendly and dynamic office environment with an active social committee; tea/coffee and fresh fruits every Tuesdays! #LI-MT1<table style="width:100%;font-size:14.0px;font-family:arial, helvetica, sans-serif" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td colspan="2"> <hr style="width:100%;border-top:4.0px solid lightgray"></td> </tr> <tr> <td style="padding:15.0px;text-align:left"> Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law. Eligibility: All successful applicants must be eligible to work in the country the position is based. Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to <a style="color:cornflowerblue;text-decoration:underline" href="mailto:[email protected]">[email protected]</a>. Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms. Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: <a href="https://careers.dentsplysirona.com/" target="_blank" rel="noopener">careers.dentsplysirona.com</a>. <img src="https://www.dentsplysirona.com/content/dam/master/product-procedure-brand-categories/careers/footer-dentsply-sirona-blue-rgb-job-posting.png"> </td> </tr> </tbody> </table>

Customer Care Associate (Weybridge, GB, KT13 0NY) @ Dentsply Sirona, Inc

About this role

Ready to apply?