About this role
<p><span style="font-family:arial, helvetica, sans-serif">At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better. </span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Overview</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">The <strong>Account Coordinator</strong> for Crocs is responsible for managing order processing, coordinates with Commercial team, supply chain partners, and supports timely delivery to ensure excellent customer service and meet sales goals.<br></span><br><span style="font-family:arial, helvetica, sans-serif">This operations role focuses on cross-team collaboration, cost efficiency, and a customer-centric approach. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Do</b></H2> </div><div><ul> <li><span style="font-family:arial, helvetica, sans-serif">Drive continuous improvement in customer fulfillment systems and processes </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Manage customer order processes and address related issues </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Maintain clean order book and adhere to Order Efficiency Framework standards</span></li> <li><span style="font-family:arial, helvetica, sans-serif">Ensure accurate data management and reporting. </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Identify and recommend improvements in fulfillment systems. </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Communicate and comply with all quality, safety, and compliance standards. </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Build strong customer relationships and improve service quality. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Bring to the Table</b></H2> </div><div><ul> <li><span style="font-family:arial, helvetica, sans-serif">BS or BA in supply chain management, logistics, business administration </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Minimum 2 years of experience in supply chain, logistics or a related function and at least one year of customer service experience </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Background knowledge in relevant software, such as SAP, CRM and Microsoft Office </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Strong experience with Excel at high level (VLOOKUP, Pivots, etc) is a must </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Highly analytical and problem-solving skills, including the ability to conduct a root cause analysis </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Demonstrated ability to manage projects, especially to prioritize work </span></li> <li><span style="font-family:arial, helvetica, sans-serif">Exceptional communication skills, including verbal, written and presentation – must be fluent in English and Hindi (to communicate with Indian customers) </span></li> </ul></div></div></div><p><span style="font-family:arial, helvetica, sans-serif">The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">Job Category: Corporate </span></p>