About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Position Summary</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div></div></div></div><div> <div> <p><strong><span>POSITION SUMMARY:</span><span> </span></strong></p> </div> <div> <p><span>We are seeking a motivated Help Desk Specialist who thrives in a fast-paced environment and is eager to grow within a global company. In this role, you'll provide top-notch IT support, including high-level support for our executive and C-suite teams, implement IT policies, and manage IT assets—all while ensuring an outstanding experience for our users.</span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <p><strong><span>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:</span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Be a Safety Champion:</span><span> Prioritize safety in all activities, using PPE and following company guidelines to ensure a safe work environment.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Deliver Outstanding Support:</span><span> Provide first and second-level support to all staff, with a special focus on supporting executive and C-suite members, resolving issues efficiently and maintaining high service standards.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Champion IT Security:</span><span> Enforce IT security standards to protect company data and uphold best practices.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Manage IT Resources:</span><span> Support and maintain workstations, printers, network infrastructure, and other IT equipment.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Administer Azure Active Directory:</span><span> Perform administration tasks and ensure smooth operations.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Telecommunications Setup:</span><span> Provide setup and support for telecommunications systems.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Uphold Global Standards:</span><span> Maintain the Managed Operation Environment (MOE) in line with global directives.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Asset Management:</span><span> Assist in managing IT assets, including maintenance and asset registry.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Create SOPs and Training:</span><span> Develop and update Standard Operating Procedures (SOPs) and deliver training to users.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Collaborate and Contribute:</span><span> Work closely with the Global IT Group-both Infrastructure and ERP staff, external contractors, and suppliers to support IT projects and strategic initiatives.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Promote Core Values:</span><span> Actively contribute to and embody our company’s Core Values in all interactions.</span><span> </span></p> </li> </ul> </div> <div> <p><strong><span>QUALIFICATIONS</span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Experience: </span><span>At least 2-3 years of experience in a similar IT role, with a proven track record of delivering excellent customer service, including supporting high-level executives.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Certification: </span><span>Relevant certification(s) with a solid understanding of Office 365 and exposure to Azure cloud and Hyper-V environments.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Technical Skills: </span><span>Hands-on experience with Microsoft Active Directory and competence in the MS Office suite.</span><span> </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p><span>Communication:</span><span> Excellent communication and presentation skills, adaptable to various employee levels including the ability to interact effectively with executive and C-suite levels.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Adaptability:</span><span> Ability to work efficiently in a busy global environment, managing tight deadlines in multiple time zones with competing demands.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Confidentiality:</span><span> Demonstrate absolute discretion in handling confidential matters.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Travel:</span><span> Ability to travel, domestically and internationally, when required.</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span></p> </div> <div> <p><strong><span>Why Join Us?</span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Growth Opportunities:</span><span> Gain exposure to cutting-edge technologies and advance your career within a global organization.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Dynamic Environment:</span><span> Thrive in a fast-paced, collaborative environment where your contributions make a difference.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Global Impact:</span><span> Be part of a team that values innovation and customer satisfaction on a global scale.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Executive Impact:</span><span> Play a crucial role in supporting our executive and C-suite teams, contributing directly to our leadership’s success.</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span></p> </div> </div>