About this role
<p><span style=""><strong>Job Purpose:</strong></span></p> <p><span style="">The Senior Vice President, Sales & Customer Solutions is overseeing both sales and marketing/communications functions, driving revenue growth and brand visibility. Responsible for developing sales strategies, leading the sales team, planning marketing initiatives, ensuring consistent brand messaging, and aligning both departments to achieve overall business goals.</span></p> <p><span style="">The role aims to accelerate revenue growth, enhance customer experience, and strengthen brand positioning for Frasers Property Industrial Estate (FPIE).</span></p> <p><span style="">This position provides strategic leadership to sales and marketing functions, ensures alignment with corporate and business unit objectives, and builds long-term customer partnerships. The SVP is accountable for ensuring sustainable growth, operational excellence, and market competitiveness through integrated sales, customer solutions, and brand-driven initiatives.</span></p> <p> </p> <p><br><span style=""><strong>Main Responsibilities:</strong></span></p> <p><span style="text-decoration:underline"><strong><span style="">Strategic Leadership & Business Growth</span></strong></span><br><span style="">• Define and lead the overall Sales & Customer Solutions strategy in alignment with corporate and business objectives.</span><br><span style="">• Drive revenue growth, market penetration, and long-term profitability across industrial estate products and services.</span><br><span style="">• Identify new business opportunities, customer segments, and innovative commercial models.</span></p> <p><span style="text-decoration:underline"><strong><span style="">Sales & Customer Solutions Management</span></strong></span><br><span style="">• Oversee end-to-end sales management, including customer acquisition, key account management, negotiations, and deal closures.</span><br><span style="">• Ensure customer-centric solutions by understanding customer needs and delivering tailored offerings that enhance satisfaction and retention.</span><br><span style="">• Establish effective sales governance, performance management, and forecasting processes.</span></p> <p><span style="text-decoration:underline"><strong><span style="">Marketing Communications & Brand Management</span></strong></span><br><span style="">• Provide strategic oversight of marketing communications, including branding, campaigns, digital marketing, public relations, and content development.</span><br><span style="">• Ensure consistent brand positioning and messaging across all customer touchpoints.</span><br><span style="">• Leverage marketing insights to support sales effectiveness and customer engagement.</span></p> <p><span style="text-decoration:underline"><strong><span style="">Cross-functional Collaboration</span></strong></span><br><span style="">• Work closely with Operations, Asset Management, Finance, Legal, and other stakeholders to deliver seamless customer experiences.</span><br><span style="">• Partner with senior leadership to align commercial priorities with enterprise-wide initiatives.</span></p> <p><span style="text-decoration:underline"><strong><span style="">People & Capability Development</span></strong></span><br><span style="">• Build, lead, and develop high-performing sales and marketing teams.</span><br><span style="">• Foster a performance-driven, customer-focused, and collaborative culture.</span><br><span style="">• Coach and mentor senior leaders and successors within the function.</span></p> <p><span style="text-decoration:underline"><strong><span style="">Governance, Risk & Performance Management</span></strong></span><br><span style="">• Oversee budgeting, cost optimization, and investment planning for sales and marketing activities.</span><br><span style="">• Set KPIs, monitor performance, and ensure compliance with company policies, governance, and ethical standards.</span><br><span style="">• Manage key external partners, vendors, and agencies to maximize value and effectiveness.</span></p> <p> </p> <p><strong><span style="">Key Qualifications:</span></strong><br><span style="">• Minimum 15–20 years of progressive experience in sales, customer solutions, commercial, or marketing leadership roles.</span><br><span style="">• Proven experience in senior executive or SVP-level roles, preferably within real estate, industrial estates, property development, infrastructure, or B2B environments.</span><br><span style="">• Track record of driving large-scale revenue growth, managing complex sales organizations, and leading multi-functional teams.</span><br><span style="">• Strong experience in developing and executing strategic sales and marketing initiatives.</span><br><span style="">• Exposure to regional or multinational business operations is highly preferred.</span><br><span style="">• Strategic & Commercial Acumen – Strong ability to translate business strategy into actionable commercial plans.</span><br><span style="">• Leadership & People Development – Inspires, develops, and leads senior leaders and high-performing teams.</span><br><span style="">• Customer-Centric Mindset – Deep understanding of customer needs and value-driven solution selling.</span><br><span style="">• Sales Excellence & Negotiation Skills – Proven ability in complex deal structuring and stakeholder negotiations.</span><br><span style="">• Brand & Marketing Insight – Strong grasp of branding, integrated marketing communications, and digital channels.</span><br><span style="">• Analytical & Decision-Making Skills – Data-driven, with sound judgment in complex and ambiguous situations.</span><br><span style="">• Collaboration & Influence – Ability to influence across functions and at executive and board levels.</span><br><span style="">• Change & Transformation Leadership – Leads change initiatives and drives continuous improvement.</span></p>