About this role
<p><strong>Your Mission</strong></p> <ul> <li>Manage and complete customer quotations accurately and within agreed timeframes.</li> <li>Respond to customer phone and email enquiries in a professional, timely, and service focused manner.</li> <li>Process customer orders with a high level of accuracy, ensuring correct pricing, documentation, and system entry</li> <li>Support procurement activities by assisting with the creation of purchase orders required to fulfil customer demand.</li> <li>Assist with order allocation, coordination, and fulfilment in line with internal processes and customer expectations.</li> <li>Generate customer invoices promptly once orders have been fulfilled and ensure accurate billing.</li> <li>Provide administrative support across supply chain and customer service functions as required.</li> <li>Support business continuity by providing backup coverage for other Customer Service roles when needed. </li> </ul> <p><strong>Your Talents</strong></p> <ul> <li><strong> </strong>Previous experience in a customer service, sales support, or office administration role, ideally within a fast-paced or regulated environment.</li> <li>Strong written and verbal communication skills, with the ability to engage professionally with customers and internal stakeholders.</li> <li>High level of literacy and numeracy, with strong attention to detail and accuracy.</li> <li>Demonstrated experience using ERP systems, with SAP experience highly regarded.</li> <li>Proficiency in CRM, quoting, and order management systems.</li> <li> Excellent organisational and time management skills, with the ability to prioritise workload and meet deadlines.</li> <li>Self-motivated, proactive, and detail oriented, with a strong sense of accountability and ownership.</li> <li>Active listening skills and the ability to multitask.</li> </ul><h4><strong>Your Benefits</strong></h4> <ul> <li>Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)</li> <li>Birthday Benefits</li> <li>Transport Allowance (if applicable to role)</li> <li>Onsite Parking</li> <li>Accessibility to Public Transport</li> <li>Flexible Work Arrangements</li> <li>Wellness Programs and Activities</li> <li>Professional Development Opportunities</li> <li>Global Exposure & Business Travel Opportunities (if applicable to role)</li> <li>All other statutory benefits</li> </ul>