About this role
<div id="tor__flistingLayout_readOnlyDiv"> <div id="tor__flistingLayout_content"> <div> <h3><strong>About the Role</strong></h3> <div> <div> <p>We are seeking an experienced and motivated Field Service Manager to provide regional leadership across our Field Service operations within a dynamic medical devices environment.</p> <p>In this role, you will drive compliant, efficient, and customer-focused service delivery, ensuring outstanding clinical and operational outcomes. You will be accountable for regional performance, people leadership, operational efficiency, and delivering a consistent, high-quality customer experience aligned to our Field Service strategy.</p> <p>This is a key leadership role where you will position Field Service as a strategic enabler of clinical uptime and customer success, while fostering strong collaboration across Sales and wider business functions.</p> <p> </p> </div> <ul style="list-style-type:disc"> <li>Lead and develop a team of Field Service Engineers across the region</li> <li>Deliver strong service performance (KPIs, SLAs, first-time-fix)</li> <li>Drive efficiency and cost control (OPEX) through effective planning and resource management</li> <li>Act as the escalation point for customer issues, ensuring timely resolution</li> <li>Ensure compliance with regulatory and quality standards (MDR, ISO, QMS)</li> <li>Partner with Sales and internal teams to enhance customer experience</li> </ul> <hr> <h3><strong>About You</strong></h3> <ul style="list-style-type:disc"> <li>Experienced Field Service leader, ideally in medical devices or a regulated industry</li> <li>Strong people manager with a track record of improving performance</li> <li>Customer-focused, with excellent problem-solving and communication skills</li> <li>Knowledge of quality and regulatory standards is highly desirable</li> </ul> </div> </div> </div> </div> <p> </p><h4><strong>Your Benefits</strong></h4> <ul style="list-style-type:disc"> <li>Company car </li> <li>34 days holiday (inclusive of public holidays) </li> <li>Generous Pension </li> <li>Private Medical </li> <li>Medical cash back scheme </li> <li>Company sick pay </li> <li>Life Assurance </li> <li>Critical illness and income protection (service requirements apply) </li> <li>Perkbox benefits platform </li> </ul>