About this role
<p><strong>Your Mission</strong></p> <p>• Sales interaction with internal/post sale customers.<br>• Processing quotes and orders.<br>• Handling and resolving customer complaints.• Obtaining and evaluating all relevant information to handle enquiries and complaints.<br>• Developing and building customer relationships.<br>• Maintaining back orders.<br>• Maintaining databases.<br>• Processing applications for warranty/faulty/customer’s property and credits, ensuring replacements are sent out in a timely manner.<br>• Coordinating and maintaining records of repairs with manufacturing and outside contractors.<br>• Generate ad hoc reports as needed<br>• Follow up internal/external customer enquiries and respond within the company expectations.<br>• Manipulating and understand Excel reports.<br>• Keep records of customer interactions and transactions, record details of action taken.<br>• Adherence to regulatory procedures in order to maintain ISO compliance.<br>• Work in conjunction with the warehouse team, sales team and other internal stakeholders.<br>• Administration back up as required;<br>• other tasks or projects as required by the Customer Service Supervisor or Operations Manager.</p> <p><strong>Your Talents</strong></p> <p>• Previous experience in customer service essential.<br>• Works in a calm and logical way to solve issues.<br>• Excellent phone manner.• Intermediate Word, Outlook and Access skills.<br>• Intermediate to advanced Excel skills, with the ability to do VLOOKUP’s and Marcos.<br>• Database management systems experience.<br>• A medical background or experience with a medical company is desirable, however not essential. </p><h4><strong>Your Benefits</strong></h4> <ul> <li>Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)</li> <li>Birthday Benefits</li> <li>Transport Allowance (if applicable to role)</li> <li>Onsite Parking</li> <li>Accessibility to Public Transport</li> <li>Flexible Work Arrangements</li> <li>Wellness Programs and Activities</li> <li>Professional Development Opportunities</li> <li>Global Exposure & Business Travel Opportunities (if applicable to role)</li> <li>All other statutory benefits</li> </ul>