About this role
<h4> </h4> <h2><b>MOTORS</b></h2> <p> </p> <p>Jebsen Motors is today one of the largest Porsche dealer groups in the world, having started a relationship with the German sports car brand in 1955 importing the first Porsche car to Hong Kong. Today, it delivers a premium ownership experience in Hong Kong, Macau and Mainland China with a clear focus on personalised and attentive service.</p> <p> </p> <p> </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Purpose of the Job</b></H2> </div><div><p>The job incumbent will provide exceptional customer service to our clients, assist the Service Advisor in managing appointments and repairs, and ensure that our clients' needs are met in a timely and efficient manner.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul> <li>Assist Service Advisors in delivering high-quality aftersales services to customers, consistently meeting both Porsche global standards and internal dealership requirements</li> <li>Maintain proactive and regular communication with customers throughout the repair process, providing timely updates on progress, quotations, and addressing enquiries to ensure high customer satisfaction</li> <li>Liaise closely with technicians to monitor repair timelines, ensuring all work was completed on schedule and to the highest quality standards.</li> <li>Coordinate with internal shareholders to ensure a smooth operation and an efficient vehicle delivery process</li> <li>Support invoicing, billing, and other administrative tasks with accuracy</li> <li>Maintain accurate records of repairs, service quotation, invoices and requests, and customer interactions</li> <li>Any ad hoc duties as assigned by supervisor</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Requirements</b></H2> </div><div><ul> <li>Higher Diploma holder or above, with major in automotive engineering is preferred</li> <li>Passionate in developing career in motor industry</li> <li>Excellent communication skills and customer orientated mindset</li> <li>Good command of English, Cantonese and Mandarin</li> <li>Proficient in MS office (Word, Excel, Powerpoint)</li> <li>Holder of a valid driving license is preferred (Class 1 and 2)</li> </ul></div></div></div><h4> </h4> <p> </p> <h2><b>SUCCESS BREEDS SUCCESS.</b></h2> <h4> </h4> <p>With over 100 years of history, Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our most valuable asset — our people.</p> <p> </p> <p>We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure.</p> <p> </p> <p>At Jebsen, success breeds success.</p>