About this role
<p style="margin-right:0.0in;margin-left:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Somerset is currently looking for a Product Quality Manger with a focus on product quality management. This position is for an individual who has the ability to become proficient with mill data systems, work closely with a variety of functional groups within and external to the organization to prioritize customer product requirements, product expectations in the field, and work to ensure product quality and performance for improved customer value. The successful candidate must be able to work with variety of stakeholders; mill operations personnel, technical teams, R&D personnel, external converting representatives, Customer Solutions team members, Inside and Outside sales, and external customers as appropriate. This person will; assist with product development and improvement efforts, build systems and reports to monitor and communicate quality performance internally, train operations personnel, ensure good interface between operations and customers, assist with mill customer tours, manage all quality claims for Somerset products, and work closely with paper mill production personnel on food safety, ISO, and other critical compliance systems. </span></p> <p style="margin-right:0.0in;margin-left:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#333333"> </span><strong><span style="font-family:Arial, sans-serif;color:#333333">Responsibilities and Essential Functions</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="color:#333333;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Effectively collaborate with cross-functional teams, including operations, research and development, sales and marketing, and customer technical services to improve product quality and performance. </span></li> <li style="color:#333333;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Acquire system knowledge and competence, operational and informational, building subject matter expertise and process technical knowledge, important for leading product quality improvement.</span></li> <li style="color:#333333;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Support Customer Technical Service representatives, developing contacts and relationships with customers and a working knowledge of product segments to address customer concerns. </span></li> <li style="color:#333333;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Oversee product quality assurance, leading initiatives to improve product quality, and customer service experiences to enhance customer value. </span></li> <li style="color:#333333;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Claim management with Customer Solutions including use of SAP QM system, COA management, and various compliance systems as appropriate. </span><span style="font-size:10.0pt;font-family:Arial, sans-serif"> </span><span style="font-family:Arial, sans-serif"> </span></li> </ul> <p style="margin-right:0.0in;margin-left:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 12.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#333333"> </span><strong><span style="font-family:Arial, sans-serif;color:#333333">Required Skills and Experience </span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="color:#333333;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Bachelor’s degree in an Engineering, Quality Assurance or business-related field desired. Paper industry or quality management experience may be accepted in lieu of a degree. </span></li> <li style="color:#333333;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">5-8 years of relevant business experience in product quality assurance, quality systems management, or manufacturing </span></li> <li style="color:#333333;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Outstanding communication, presentation and leadership skills</span></li> <li style="color:#333333;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Strong analytical and problem-solving skills</span></li> <li style="color:#333333;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">Process operations and quality assurance knowledge</span></li> <li style="color:#333333;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif">LSS Green Belt or Black Belt or ISO Systems knowledge a plus</span></li> </ul>