About this role
<p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <span><strong>The Opportunity:</strong></span></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">ACA is seeking an <strong>Application Support Lead for our Surveillance Applications</strong> to lead a team of analysts responsible for monitoring, supporting, and enhancing surveillance data and systems related to financial transactions and securities activity. This role blends strong technical expertise with leadership responsibilities, ensuring the consistent delivery of high-quality surveillance support, maintaining data integrity, and driving client satisfaction across ACA Technology platforms.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>What you’ll do:</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Lead and mentor a team of Surveillance Data Analysts, providing day-to-day guidance, coaching, and performance management</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Oversee execution of daily operational tasks across the surveillance support function, ensuring timely issue resolution and system stability</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Act as a subject matter expert in surveillance data, including trade activity, securities, and holdings</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Troubleshoot complex data and system issues within MS SQL environments, identifying root causes and implementing scalable solutions</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ensure integrity, accuracy, and completeness of surveillance data across platforms</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Partner with internal stakeholders and clients to resolve issues, communicate updates, and implement enhancements</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Manage system configurations and support ongoing platform improvements, particularly within the surveillance modules</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Drive process improvements, automation initiatives, and efficiency gainsCoordinate incident management and escalation processes, ensuring high-quality service delivery</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Support onboarding and training of new team members</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>To qualify for the role, you must have:</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Strong experience with <strong>MS SQL</strong> (querying, troubleshooting, performance tuning</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Experience using PySpark (Python) scriptingSolid understanding of <strong>financial markets</strong>, including securities, trade lifecycles, and holdings data</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Proven ability to analyze and resolve complex data-related issues in a technical environmentDemonstrated leadership or team coordination experience</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Excellent problem-solving, analytical, and communication skillsPrior experience in a <strong>market surveillance</strong>, compliance, or fintech environment</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> </li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Skills and attributes for success:</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Proficiency in Python or other scripting languages for data analysis</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Familiarity with market abuse surveillance concepts (e.g., insider trading, spoofing, wash trades)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Background in client-facing roles or managing client relationships within a support model</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Highly motivated and results-driven, with a proactive approach to learning and career growth; able to contribute to both internal initiatives and client-facing projects</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ability to work independently and collaboratively within a team, demonstrating leadership qualities when necessary.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Continuously learning mindset, with a desire to stay updated with the latest technologies and industry trends.Dedicated to upholding ACA’s high-quality standards and customer service focus.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> </li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span><strong>Nice to have experience with</strong> AWS, New Relic, Postman, Linux/Bash, and Lambda</span> </span></p>